This is a part time role at 29.60 hours per week.

About the team:

The Community Safety team sits within the Leisure and Communities service and works closely with a range of internal and external partners. The team plays a key role in tackling anti-social behaviour, supporting vulnerable residents, and delivering proactive prevention and enforcement activity across the borough.

You will be joining a collaborative and supportive team environment, with a strong emphasis on partnership working, continuous improvement, and delivering high-quality services to residents.

This role will report to the Community Safety Officer.

About you: 

You will have strong organisational and communication skills, with the ability to manage competing priorities and maintain accurate records. You will be confident working both independently and collaboratively, with a clear understanding of how to deliver effective outcomes in a partnership environment.

Experience of ASB case management or a similar regulatory or community safety role would be advantageous, alongside a working knowledge of relevant legislation and best practice.

You will also demonstrate a commitment to excellent customer service, treating residents with professionalism, empathy and respect.

Brief outline of the job purpose and main tasks:

• Investigate, triage and manage a caseload of anti-social behaviour (ASB) cases, focusing on early intervention, risk assessment, action planning and resolution.
• Manage low to medium risk cases, escalating complex or high-risk cases appropriately.
• Maintain regular communication with victims, ensuring expectations are managed and support is provided.
• Support multi-agency processes, including CHaRMM and JAG, by preparing case summaries, maintaining records and tracking actions.
• Coordinate and support ASB case reviews, including arranging meetings, issuing documentation and recording outcomes.
• Maintain accurate, up-to-date case records on systems such as ECINS and SharePoint, ensuring files are audit-ready.
• Work closely with partners including Housing, Police, Environmental Health and other agencies to deliver coordinated responses.
• Support delivery of prevention initiatives and community safety campaigns, such as ASB Awareness Week.
• Administer enforcement processes, including Public Space Protection Orders (PSPOs), Community Protection Notices (CPNs) and Fixed Penalty Notices (FPNs).
• Assist with preparation of enforcement action, including supporting court processes where required.

Shortlisting criteria: 

Essential:

• Experience of maintaining accurate administrative records and case files
• Experience of producing clear and timely reports
• Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)
• Experience of working in partnership with internal and external stakeholders
• Strong communication skills, including the ability to engage with a range of individuals, including vulnerable residents
• Understanding of anti-social behaviour legislation and relevant frameworks (including the Crime and Disorder Act 1998)

Desirable:

• Experience of ASB case management or investigation
• Experience of taking statements or supporting enforcement action
• Experience of working with vulnerable individuals or communities
• Knowledge of local community safety issues and partner agencies
• Experience of using case management systems such as ECINS

What we will need from you: 

• Documentary evidence that you are eligible to work in the UK 
• References from your two most recent employers covering at least 3 years 
• Completion of a medical questionnaire and declaration  
• A full driver’s license
• Basic DBS check
• Evidence of relevant professional qualification(s)

Employee Benefits: 

• Annual leave entitlement of 23 days rising to 30 days (maximum) in line with continuous service 
• Flexi time scheme with the opportunity to take up to 2 days flexi leave per month   
• Local Government Pension Scheme 
• Employee Assistance Programme 
• Enhanced maternity, paternity and adoption leave 
• Discounted leisure gym membership and free swimming 
• Season ticket loans 
• Cycle to work scheme
• Free eye tests 
• retail discount scheme 

Who to contact:  

For an informal discussion about the role, please contact Tim Fleming, Head of Leisure & Communities, by email at Tim.Fleming@woking.gov.uk.
We are happy to consider reasonable adjustments as part of the recruitment process.

Closing date: 1 November 2026 - 23:55pm

Interview date: 11 November 2026.