Customer Services Advisor

Priority Candidates will be considered in the first instance

Wigan Life Centre South

Salary: Grade 5, £21,749 - £23,951 per annum.

30 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

We require a Customer Service Advisor to join our busy and forward-thinking Community Adult Front Door team to support with the delivery of our service. Your role will include working as part of a multi-disciplinary team, supporting residents with a range of enquires, within Adult Social Care. Working as part of a supportive team, you will provide a front-line service answering incoming calls, emails and webforms which may be from vulnerable individuals or be of a sensitive nature. You will provide advice and guidance within specific legislation and be required to capture information on various computer systems.

About you:

We’re looking for someone who is solution focused and passionate to deliver an excellent first point of contact resolution service to the residents of the Wigan Borough. Driven and confident at working in a fast-paced environment, you will have the ability to work well as part of a team and unsupervised. We will also expect to see strong communication skills both written and verbal.

You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills and talents of our residents ensuring they are signposted to the relevant support access routes that could improve their health and wellbeing.

About us:

Our Community Adult Front Door team is the first point of contact for Adult Social Care. It is a multi-disciplinary team that focuses on Early Intervention and Technology to support independence, wellbeing and prevention. We actively promote an asset-based approach, enhancing community knowledge and linking in with the VCSE sector. We may also be required to deal with emergency situations linked to Adults and Children’s Social Care during our extended hour’s service.

If you have the drive to support the residents of the Wigan Brough then we’d love to hear from you!

The shift pattern is 1 x 30 hours: 12:00pm-18:00pm Monday to Friday

The team is essentially office based with some flexibility.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

For an informal discussion about this role, please contact Diane Clarke on 07554515793.

Interview date:

Priority Candidates: Monday 24^th August 2026

All other Candidates: Wednesday 26^th August 2026

To view the details relating to this position, please click the links below: