Neighbourhood Tenant Officer

Priority Candidates will be considered in the first instance

Wigan Town Hall/ Hybrid Working

Salary: Grade 6, £29,540 - £32,597 per annum.

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

As a neighbourhood tenant officer you will be aligned to and manage a neighbourhood patch delivering a proactive service that promotes sustainability and high levels of customer satisfaction, therefore excellent communication and people skills are needed to be successful in this role. You will welcome people into their new homes assisting people to establish and sustain their tenancy, referring them to appropriate services when needed.

Building relationships with new and existing tenants who live in your area. You will be responsible for managing the key housing functions including viewings and sign up of empty homes, property and garden conditions and tenancy management. You will collaborate closely with other teams within the council and external partners to ensure the best possible outcomes for people and place.

About you:

You will be passionate about making a difference to tenants’ lives, homes and neighbourhoods, you will use your excellent communication skills to build positive relationships with customers and other professionals.

An inspiring personality with the ability to train and motivate others, you will be caring and compassionate with the ability to think creatively to resolve issues and enquiries. You will be able to prioritise a varied workload meeting agreed standards and targets, working flexibly as part of a larger housing team.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The Homes and Communities team are a team of dedicated neighbourhood Tenant Officer, Estate Caretakers and Tenancy Support officers who work as one team to develop vibrant communities, managing and maintaining our estates whilst supporting and engaging our tenants.

Wigan is a great place to work, and as a local authority we truly value and recognise out staff as our greatest asset. Through our “Be Wigan behaviours, Be Positive, be Accountable, Be Courageous and Be Kind, we actively encourage innovation, strive to deliver outstanding customer services and celebrate Success.

The contractual hours for this post will be worked across a range of locations to meet the needs of the role and the service. Work will be carried out across Council buildings and/or community venues across the borough. It is our priority to ensure that the role is fulfilled effectively and while there is some flexibility to work from home when service delivery allows, the expectation is that staff will attend the workplace for a minimum of two days per week. However, depending on service requirements, you may be required to work your full contractual hours on site at Council buildings and/or community venues.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)Prove your right to work to an employer

For further information, please contact Jackie Norris, The Homes and Communities Team - j.norris@wigan.gov.uk

Interview dates:

Priority Candidates: 11th August 2026

All other Candidates: 13th August 2026

To view the details relating to this position, please click the links below: