Tenancy Support Officer

Salary: Grade 7, £26,077 - £29,090 per annum.

29.6 hours per week

Temporary until 30^th July 2027

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:
As a Tenancy Support Officer, you will provide floating support for individuals with specific and complex housing needs that require short-, medium- or longer-term assistance to either maintain a tenancy or settle into a new one, fulfil their potential and take back control of their lives.
You will also arrange and deliver pre-tenancy training for individuals that have never held a tenancy or have previously lost tenancies. You will be expected to maximise their understanding and knowledge of expectations surrounding managing a tenancy and promote resilience and self -reliance, therefore, excellent communication skills and a compassionate nature are key to this role.

About you:
You will be passionate about making a difference to Tenants lives, you will use your excellent communication skills to build and develop positive relationships with customers and other professionals.

An inspiring personality with the ability to, train and motivate others. You will be caring, compassionate with the ability to think creatively to resolve issues. You will be able to manage a varied and demanding case load, can adapt communication paths to suit your client, and work flexibly as part of a larger Housing Team.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The Homes and Communities team are a team of dedicated Neighbourhood Tenancy Officers, Estate Caretakers, Housing Support Officers, and Tenant Engagement Officers, who work as one team to develop vibrant communities, managing and maintaining our estates whilst supporting and engaging our tenants.

Wigan is a great place to work and, as a local authority, we truly value and recognise our staff as our greatest asset. Through our ‘Be Wigan’ behaviours, Be Courageous, Be Accountable and Be Positive, and be kind we actively encourage innovation, strive to deliver outstanding services, and celebrate our successes.

We offer an agile working environment, with the benefits of utilising several bases across the borough open to council employees, as well as the opportunity to work from home where appropriate.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Jackie Norris, Homes and Communities Manager at j.norris@wigan.gov.uk

Interview date:
Priority Candidates: Wednesday 22^nd July 2026
All other Candidates: Tuesday 28^th July 2026

This position is subject to Enhanced Disclosure Procedures plus adult barred list check

The employer is committed to safeguarding