Business Operations Team Manager

Priority Candidates will be considered in the first instance

Makerfield Way Depot

Salary: Grade 10, £45,091 - £49,282 per annum.

37 hours per week

Temporary until August / September 2029

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:
You will lead the Business Operations Team that underpins the Council’s Repairs and Maintenance Service, ensuring the efficient delivery of housing responsive repairs, voids and wider property maintenance functions.

You will lead initiatives that support compliance with housing repair standards, optimise scheduling and workflow systems, oversee minor adaptations and target hardening programmes, manage project delivery within the service, and contribute to strategic planning for maintaining the Council’s housing stock.

The role will focus on performance, digital transformation, workflow optimisation, and strengthen stakeholder engagement to improve service quality and to continuously improve customer satisfaction and customer experience outcomes for residents.

About you:
We are seeking an experienced operational leader with a Level 5 management qualification (or equivalent experience) and a strong background in property maintenance or similar services.

You will demonstrate proven ability to lead teams with confidence, resilience, and a people-focused approach, driving change and embracing innovation to deliver continuous improvement using data and performance insights. You will have strong financial, analytical, and problem-solving skills, alongside experience managing KPIs and service benchmarking.

We are looking for someone with excellent communication and stakeholder engagement skills, who leads with kindness and clarity, and has the ability to optimise processes and implement digital solutions. Knowledge of regulatory, health and safety, and compliance requirements is key, alongside a commitment to customer outcomes and service excellence.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

This role will provide the opportunity for the successful candidate to be part of Team Wigan delivering key services with a flexible, committed work ethic and a passion for achieving the best outcomes for the service and its residents.

In return you’ll have access to a range of benefits, including a pension, staff discounts, loyalty rewards, training and development and paid annual leave. If you want to be a part of the Wigan Team, please follow the link to Apply.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Sharon Smith, Operations Manager at sharon.smith@wigan.gov.uk or Tracey Smith, Service Lead at tracey.smith@wigan.gov.uk.

Interview date: Week commencing Monday 13^th July 2026.

To view the details relating to this position, please click the links below: