Service Delivery and Communications Co-Ordinator

Priority Candidates will be considered in the first instance

Makerfield Way Depot

Salary: Grade 8, £36,363 - £40,777 per annum.

37 hours per week

Permanent

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:
You will provide leadership across the Property Maintenance service, ensuring the effective coordination of activities that support highquality service delivery to residents.

The role involves the strategic development of systems and procedures and responsibility for gathering service intelligence to identify trends, barriers, and opportunities for improvement across teams, working with managers to develop and implement solutions that support operational effectiveness and service transformation.

Your role will focus on performance monitoring, digital transformation, and stakeholder engagement to improve service quality and customer satisfaction. You will lead initiatives that support with housing repair standards, optimize scheduling systems, and contribute to strategic plans.

About you:
We’re seeking a confident and experienced leader with a proven track record of supervising teams and managing resources effectively to meet service demands.

You’ll have strong experience and skills in data analysis, transformation projects and be highly organised with the ability to coordinate multiple stakeholders and projects to achieve successful outcomes.

We are looking for someone who embraces innovation and technology to modernise services, and who leads with confidence, kindness, and resilienceable to celebrate success and handle challenging conversations when needed.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

This role will provide the opportunity for the successful candidate to be part of Team Wigan delivering key services with a flexible, committed work ethic and a passion for achieving the best outcomes for the service and its residents.

In return you’ll have access to a range of benefits, including a pension, staff discounts, loyalty rewards, training and development and paid annual leave. If you want to be a part of the Wigan Team, please follow the link to Apply.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Sharon Smith, Operations Manager at sharon.smith@wigan.gov.uk or Tracey Smith, Service Lead at tracey.smith@wigan.gov.uk.

Interview date: Week commencing 20^th July 2026

To view the details relating to this position, please click the links below: