Receptionist (Be Well)

Priority Candidates will be considered in the first instance

Standish Leisure Centre

Salary: Grade 3, £9,382 - £9,680 per annum. £12.85 - £13.26 per hour

14 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

As a Be Well Receptionist, you will work within the various leisure facilities across the Borough. You will act as the first point of contact for service users and will support customers with range of enquiries including bookings for swimming lessons and Gym session and promote the benefits of the Be Well membership packages.

You will provide a comprehensive, efficient and effective telephony, online and face to face customer advisory service by acting as the first point of contact to the leisure centre. You will use effective communication skills to actively engage and provide professional responses to resolve customer queries.

You will have the ability to work in a fast-paced environment whilst ensuring that you always deliver a high level of professional customer service.

You will be expected to work a variety of shifts which will vary across Monday to Friday and weekends on a rota basis.

About you:

The ideal person is organised, reliable and customerfocused, with GCSEs (AC) in Maths, English and ICT or equivalent experience. They can work accurately, follow instructions and manage their own workload to meet deadlines in a fastpaced environment. Experienced in customer service, they communicate clearly, work well both independently and as part of a team, and use initiative to solve problems. They are confident using computer systems, flexible to work across sites when required, and enthusiastic about delivering excellent customer care.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The Be Well Team are committed to support the health and wellbeing of our residents across the Wigan Borough. Whether this be supporting our youngest residents embark on their first swimming lesson or supporting individuals and community groups with existing exercise and wellbeing programmes. We pride ourselves on offering an extensive and diverse range of physical activities to support our residents and encourage everyone to get active and achieve a healthier lifestyle and increase sport participation.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Ian Roberts by email ian.roberts@wigan.gov.uk

Interview date: To Be Confirmed

To view the details relating to this position, please click the links below: