Job Details:

Salary range: £30,225 - £30,654 per annum. Salary negotiable depending upon experience 
Work location: 4 Frampton Street, Westminster, London NW8 8LF
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 10 July 2026
Interview date: Week commencing 20 July 2026

About Us:

THE EXTRAORDINARY STORY OF TIFFENY’S POWERFUL VOICE

At Westminster City Council, we don’t just listen to the voices and experiences of our residents – we listen to our people too. Tiffeny is a single mum whose young son has ADHD, and before joining our team, she never thought she’d find a job that gave her flexibility and freedom to support her son’s needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them – where people encourage her to be her true self. And that’s what she found here at the City of Westminster.

Working as an Engagement Officer within the corporate property team means that she gets to meet people from all walks of life within the community, supporting the development of positive change, especially being the voice for young people where it matters – in education, training, or employment. Her experiences and her amazing ability to relate to others mean that within the first few months of joining our team, she’d already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard, and that’s because we know how important it is to listen.

The Role:

As a Workplace Assistant, you can make your own powerful contribution to Westminster’s success. As part of the Workplace Team, you’ll help keep our buildings, meeting rooms and shared spaces working well for colleagues, visitors and clients every day.

You’ll be hands-on in making sure rooms are ready for use. That could mean setting up furniture based on meeting requirements, moving equipment between rooms or floors, or helping the Reception Team make sure each space is prepared in the right way. You’ll also help with room layouts for teams such as Planning and Licensing when needed.

A big part of the role will be supporting audio, visual and meeting room IT. You’ll set up laptops, screens, video conferencing and presentation equipment, making sure everything works properly before people arrive. If something needs specialist technical support, you’ll make sure the right information gets passed on quickly so it can be resolved.

You’ll also help with the practical movement of things around the building – from porterage and goods inward to deliveries, collections and mail. You’ll make sure the post reaches clients on time, outgoing mail is sorted properly, and deliveries are signed for where needed.

Keeping spaces tidy, safe and well looked after will also be part of your day-to-day work. You’ll liaise with cleaning teams, report maintenance issues to the right department and carry out periodic health and safety checks, including first aid equipment checks.

This is a role where being flexible and helpful really matters. You’ll support other members of the facilities team, provide cover when colleagues are away and step in to help Workplace Support or Workplace Officers when the service needs it. Whether you’re responding to an enquiry, solving a practical issue or helping someone get a meeting started, you’ll play an important part in keeping the workplace running smoothly.

Please refer to the Job Description for more information. 

About You:

You’ll bring a solid understanding of customer service excellence and what it takes to create a positive experience for every guest and colleague. You’ll be personable, professional and approachable, with the confidence to respond to questions, concerns and requests in a way that helps people feel supported and well looked after.

Your good all-around communication skills and calm, collected attitude will help you succeed, even when things are busy or plans change. With strong planning and troubleshooting skills, you’ll be able to think quickly, use common sense and find practical solutions that help meetings, events and day-to-day workplace activity run smoothly.

Experience of formal events and protocol will be important, along with an understanding of WCC’s structure and the client’s function. You’ll also have a sound understanding of IT systems, helping you support meeting room technology and respond to basic issues with confidence.

You’ll also be self-motivated, organised and able to prioritise your own work, while also being happy to work as part of a wider team. Flexibility will matter too, including a willingness to work outside office hours when required and to support colleagues when the service needs it.

You’ll understand the importance of confidentiality, health and safety, environmental requirements and emergency procedures, following instructions and training carefully. With manual handling skills and the ability to lift heavy loads safely, you’ll bring a practical, helpful approach to a hands-on role where every detail contributes to a smooth and memorable experience.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview, should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this, visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council, we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for an interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.