Job Details:

Salary range: £42,912 - £57,495 per annum. Salary negotiable depending upon experience 
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP  
Hours per week: 36
Contract type: Temporary up to 12 Months      
Closing date: 8 March 2026

About Us:

THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been. 

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is the Head of Product & Design, within Digital & Innovation department of the council. 

The Role:

We are offering a 12-month fixed-term contract opportunity within our Digital and Innovation team. In this role, you will help our Contact Centre Team to create more responsive and user-friendly experiences for our residents 24x7. In doing so, you will be using automation, AI, and new technologies - such as webchat and video calls. You’ll be supporting the development of digital tools and intelligent agents that enhance call handling and overall service delivery across a wide range of everyday situations. Your work will make council services easier to access and more efficient!

You will embrace agile ways of working to bridge the gap between technical and non-technical stakeholders, to understand and address user needs. Balancing these needs with business considerations and technical feasibility, you will map out ‘as-is’ and ‘to-be’ processes and write functional and non-functional user requirements, as needed. This will include planning and running workshops to understand the scope of the challenge and identifying potential solutions (either through procurement or the option of developing internal systems and platforms). 

Working with multidisciplinary teams to explore the most innovative concepts, this is a wonderful opportunity to collaborate with research, design, product, delivery and development colleagues - and in doing so, you will play a vital role in being part of the Westminster product culture and shaping it for better.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants, so if you would like to apply for one of these fantastic roles, don’t delay!

Please refer to the Job Description for more information. 

About You:

As a Product Analyst, you can make your own powerful contribution to how we are supporting Westminster’s communities with products and services that are useful, cost-effective, and in-line with their current and future needs. 

This is a fantastic opportunity to join a team that is committed to improving outcomes for communities across Westminster. To be equal to the challenge, you will have experience of delivering digital products using agile methodologies and working collaboratively in multi-disciplinary teams. With previous experience as a Business Analyst, Product Analyst, Associate Product Manager or similar, you will be adept at identifying the scope of an initiative, defining requirements and prioritising activities, all with a user-centred mindset. Where procurement is required, you will be comfortable evaluating third-party technology capabilities against user requirements.

With great analytical skills, you will ensure every recommendation is underpinned by concrete insight and evidence. It would also be helpful if you have a good knowledge of how GDPR impacts on product delivery, and you will have an understanding of local government structures, cross-government Digital Data and Technology (DDaAT) capability framework and Government Digital Services (GDS) standards. 

Crucially, you will have exceptional communication, documentation and collaboration skills, with the ability to work on a technical level with architects and tech leads. 

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. 

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.   
 
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties  
 
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.  
 
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.