Job Details:

Salary range: £34,359 - £38,637 per annum. Salary negotiable depending upon experience. 
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 9 June 2026 

About Us:

THE EXTRAORDINARY STORY OF GIRO’S PERSUASIVE POWERS

The Environment & City Management team in Westminster City Council is a world of extraordinary stories. We love it when our work touches lives.

Take Stepping to the Beat, our 3k walk, jog or run for people with learning or physical disabilities or Autism, their families and carers. It’s a life-affirming, music-based event Coreen and Claudia are massively proud of – and they were keen for people to spread the word. So, imagine how thrilled they were when one of our residents, Giro, did just that. Advocating for people with disabilities at a planning meeting for transport in London, he was proudly wearing his event medal. And he decided to use it to encourage others. As he passed it around the room, Giro inspired lots more people with disabilities to get involved. Infectious enthusiasm goes a long way here.

Please view the extraordinary story of Giro’s Persuasive Powers here.

The Role:

As a Network Co-ordination Assistant in our high profile Strategic Transport & Connectivity Department you can make your own powerful contribution to Westminster’s success. You’ll support the successful co-ordination and delivery of a number of interconnected services, work that will include processing Highways Licensing applications, raising invoices for rechargeable job orders, and invoicing utility companies for the permits they require.

One of your most important tasks will involve dealing with customer and stakeholder queries and complaints via email or over the telephone. We’ll also expect you to co-ordinate the statutory advertising of Traffic Orders, and support the development and review of Highways’ processes, systems and procedures. In addition, you’ll support the accident claims process, ensure monies due are invoiced for, received by the Council and reconciled correctly, and be responsible for monitoring and assisting with the recovery of debt.

Always ready to provide considered advice to internal and external colleagues, partners and customers, you’ll be committed to making an important contribution to the delivery of the Council’s objectives and priorities. You’ll also be dedicated to complying with all the relevant regulations including the requirements related to Equality and Diversity, Health and Safety, the Human Rights Act, the Freedom of Information Act, the Data Protection Act and the City Council’s procurement code.

Please refer to the Job Description for more information.

About You:

With well developed experience of customer and stakeholder engagement and support, you’ll be capable of using database systems and possess the communication and interpersonal skills necessary to deal with a wide range of queries, complaints and investigations.

A collaborative team worker but also able to work independently, you’ll possess excellent literacy and numeracy skills, be capable of planning, organising and prioritising your work, and producing it to the highest standards. A natural problem solver with the ability to identify and resolve issues at speed and to tight deadlines, you should also be methodical and have good attention to detail.

Some knowledge of income and debt recovery would be desirable, and although not essential, experience of working within highways, licensing, the wider construction industry or the compliance and regulatory sectors would be a bonus.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.