Job Details:

Salary range: £34,359 per annum
Work location: Westminster City Hall, 64 Victoria Street, London, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Vetting requirements: Standard DBS Check
Closing date: 24 May 2026
Contact details for an informal discussion: Arthana Navaratnam, Mental Health Coordinator via email on ANAVARATNAM@WESTMINSTER.GOV.UK

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn’t coping. We stepped in to help, but they were hostile to outside agencies. They’d always lived together and were terrified they’d be split up. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the son’s trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there’s nothing more important than living the life you want.

The Role:

As a Mental Health Outreach Flow Worker you can make your own powerful contribution to Westminster’s success. Using our IT systems to monitor and process customer referrals, reviews and assessments, and ready to support social care staff in their use of MOSAIC, you’ll deliver high quality performance reports that enhance service development, and manage, highlight and resolve the service’s issues and risks logs.

Tracking the progress of cases and highlighting any disruption to operational flow, you’ll provide business process management and administrative support, be a first point of contact for service users and colleagues enquiring about the outreach service and referrals, and help to resolve any issues they have. We’ll also expect you to verify and process invoices and purchase orders for approval, maintain any appropriate data, and receive, receipt and secure payments from relevant stakeholders.

You’ll have a number of additional responsibilities – these include inducting new team members in relation to our administrative and systems training, and process referral service activities and user information. You’ll also collate and aggregate service activity information, and use performance reviews to enhance opportunities for your personal development. Adept at preparing handouts and PowerPoint presentations for business development purposes, you’ll also be committed to developing positive working relationships with our Adult Social Care teams, other service groups and partner agencies.

Please refer to the Job Description for more information.

About You:

With well developed business administration skills and a good understanding of numeracy and financial principles, you’ll be a supportive and collaborative team worker with excellent IT and keyboard skills, and the ability to support first line IT queries. Possessing a diligent, methodical and accurate approach to your work, you’ll be capable of prioritising your tasks and enjoy working with a diverse range of people.

It's important that you have some knowledge of the Care Act 2014, the Mental Health Act 1983, the Equality Act and General Data Protection Regulations, and you should be willing to undertake appropriate training and learn new methods of working. You’ll use your superb interpersonal and communication skills to establish and maintain good working relationships with other teams, departments and external agencies, treat our service users and stakeholders with respect and dignity, and adopt a culturally sensitive approach in all your interactions.

Capable of producing written documents of the highest quality, we’ll expect you to work systematically and within existing processes, and set, agree and deliver on objectives. Committed to taking a proactive approach to meeting the needs of customers and colleagues, and with the creativity to present alternatives where appropriate, you should also be ready to adapt the way you work to the needs, priorities and goals of our organisation.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.