Job Details:

All applications must apply via Starfish. No applications will be considered via any other method. Please do not apply via the SuccessFactors job portal. 

 

Salary range: £79,005 - £98,472 per annum. Salary negotiable depending upon experience. 
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 3 May 2026 

About Us:

THE EXTRAORDINARY STORY OF KATE’S PASSION FOR NUMBERS AND PEOPLE.

 

Housing in Westminster City Council is a world of extraordinary stories. Where dedicated and compassionate professionals bring everything to their work.

 

Take Kate, an absolute wizard at managing housing asset data for our annual £50m capital programme. Kate’s an inspiration to her team. Now a senior manager, she first joined as a college leaver in finance. Through Westminster’s encouragement, as well as her own hard work and determination, she’s gained professional qualifications and taken on a series of increasingly stretching roles.  

 

Today, we depend on Kate’s analytical powers to keep track of the condition of over 21,000 of our tenanted and leasehold homes – from roofs and windows to kitchens and bathrooms. Kate’s committed to achieving the Decent Homes Standard for all our tenants and a high standard for all our leaseholders. Her passion is numbers but, because she grew up in social housing, she also understands the human stories behind the data.

 

More than that she understands the disruption renewal work entails. So when an elderly resident’s family mentioned that their mother needed not just a new kitchen, but adaptations to her bathroom, Kate got right on to it. She co-ordinated with colleagues to assess the resident’s disability needs.

 

Kate’s worked hard to ensure our routine external and internal stock condition surveys pick up on repairs and health & safety issues at the same time. And, by recognising patterns in the data that’s gathered, she makes a vital contribution to forward planning for large-scale capital renewal works. 

The Role:

As Head of Housing Heat Networks, you too can make a powerful contribution. You’ll shape the strategic future, performance and decarbonisation of the heat networks that serve thousands of residents. You’ll oversee day-to-day operations and long-term improvements ensuring fair pricing, excellent customer service and compliance with Heat Network Technical Assurance Scheme (HNTAS) requirements. In particular, you’ll work with the wider corporate WCC Clean Energy team and the ‘Future of PDHU’ project team leading on the transformation of the aged Pimlico District heating undertaking.

 

You’ll prepare the council to operate as a regulated heat supplier under forthcoming legislation, ensuring compliance, customer protection and decarbonisation of heat supply. This will entail implementing improvements to meet new regulations.

 

You’ll manage a multidisciplinary team covering compliance, billing, engineering, customer service and support staff. As a visible leader, you’ll seek to create an equitable and inclusive council, and you’ll encourage your team to value and participate in our culture too. It’s also important that you meet all health and safety requirements.

 

Plus, you’ll work with wider council departments like the environment team & corporate WCC Clean Energy team on decarbonisation initiatives, with a focus on time and scale. For the ‘Future of PDHU’, you’ll ensure that technical, operational and programme-level interfaces are well-coordinated.

 

In all work, you’ll actively consider the impact on our residents. You’ll attend resident and council cabinet meetings.  

 

This is a rare opportunity to influence major citywide energy programmes. You’ll take the reins on some of our most forward-looking, impactful agendas. While working in a genuinely supportive environment where everyone is encouraged to show up as themselves and reach their potential. 

 

Please refer to the Job Description for more information.

About You:

To be ready for the role, you’ll have an in-depth knowledge of  heat network delivery models. Working at a senior level, you’ve managed, developed and successfully delivered large, complex heat and energy infrastructure projects, programmes and services. You’ll be well-versed in the legal statutory and legislative environment of the Heat Network operation.

 

You have worked across multiple programme interfaces, coordinating input and dependencies with teams that are delivering related but separately governed programmes.

 

You have represented a large, complex organisation on strategically significant matters before. Doing that, you learnt how to successfully influence a wide range of stakeholders, including those at the highest levels. You’re able to present new ideas in easy-to-understand formats.

 

You are experienced at considering the financial and commercial implications of decisions. This is backed by a strong track record of delivering value for money, securing external funding and finding creative ways to save. An expert organiser, you can plan and prioritise work, producing high-quality output, even under pressure.

 

We’re looking for someone who can confidently supervise in-house teams and technical consultants. You’re able to set strategic decisions and drive progress forwards, inspiring and developing your team.

 

You have a degree in energy, engineering or a related field. 

 

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

 

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

 

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

 

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

 

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

 

All applications must apply via Starfish. No applications will be considered via any other method. Please do not apply via the SuccessFactors job portal.