** INTERNAL APPLICANTS ONLY **

Organisation: London Borough of Waltham Forest

Salary: SO1 £39,519 - £40,575

Contract Type: Full-time/Permanent

Working hours per week: 36

Application Deadline: 06/11/2026

Proposed Interview Date(s): November 2026

Reference: 2334

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

As Communications and Campaigns Support Officer you will provide vital planning, reporting, administrative, and contacts management support for the Communications and Campaigns service, in addition to delivering a steady revenue stream supporting the financial sustainability of the function through the selling of advertising space in Waltham Forest News, and on lamppost banners and other council-owned advertising sites.

Support for revenue generation will include researching, engaging with and documenting credible, sustainable and repeat sales leads, externally and within the council, as well as documenting existing contacts and processes. You will be expected to sell ad spaces yourself and provide support for other members of the team doing the same.

You will support both our campaigns and business as usual communications activities by building forward planning calendars and schedules, tracking print and design jobs, booking suppliers and venues, gathering and scheduling content and updating contacts lists. You will develop skills in a broad range of communications delivery including press release writing, digital marketing and advertising, briefings production and metrics analysis.

You will play a pivotal role in developing and delivering our evaluation capability, contributing to key reporting cycles through the collation of metrics and the drafting of written reports.

>> Click here to download the Role Profile <<

Key Responsibilities:

Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
Support credible market analysis and improved understanding of customer requirements and advertising needs through auditing existing approach, including speaking to existing customers and gathering financial information. Research the approach of other boroughs with a similar profile to our own. Identify potential new customers.
Proactively / speculatively offer advertising space to local businesses and internal advertisers, and take booking requests from approaches made to us

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

Numeracy and literacy qualification e.g. GCSE English and Maths or equivalent.
Relevant professional qualification

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references
This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Nick Dovey at nick.dovey@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Fraud Awareness Notice:

The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic).

We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.

If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information.

If you have concerns about a job advert or communication, please report it to:
fraud@walthamforest.gov.uk

Click here for further information on the Human Resources recruitment privacy notice.