**INTERNAL APPLICANTS ONLY**

Organisation: London Borough of Waltham Forest

Salary: SO1 £38,256 - £39,276

Contract Type: Part-time/Permanent

Working hours per week: 18

Application Deadline: 09/07/2026

Proposed Interview Date(s): TBC

Reference: 2201

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

Are you an organised, proactive individual who enjoys working in a fast-paced, people-focused environment? We are looking for a confident HR Operations Officer to join our Recruitment team, providing essential support throughout the end-to-end hiring process.

In this varied and rewarding role, you will play a key part in delivering an efficient and compliant recruitment service. You will act as a first point of contact for hiring managers and candidates, supporting the coordination of recruitment activity, preparing adverts, and ensuring all pre-employment checks are completed accurately and on time.

You will help guide managers through recruitment processes, support onboarding from offer through to starting, and ensure all activity aligns with employment legislation and best practice. Working with sensitive data, you will maintain accurate records, uphold confidentiality, and ensure a smooth, positive experience for all candidates.

>> Click here to download the Role Profile <<

Key Responsibilities:

Provide end-to-end recruitment support, acting as a first point of contact for hiring managers and candidates.
Coordinate recruitment activity, including preparing and posting job adverts and managing recruitment timelines.
Support managers with shortlisting, interviews and use of recruitment systems and processes.
Complete pre-employment checks such as right to work and DBS, ensuring full compliance with legislation and policy.
Prepare and issue offer letters, contracts, and onboarding documentation, ensuring a smooth candidate journey.
Maintain accurate recruitment records and contribute to reporting, audits and continuous improvement activity.

Qualifications and Requirements:

Experience working in a fast-paced, customer-focused environment, ideally within HR or recruitment.
Strong organisational skills with the ability to manage competing priorities and meet deadlines.
Excellent attention to detail and accuracy when handling data and documentation.
Good IT skills and experience using systems and databases.
Ability to communicate clearly and build effective relationships with a range of stakeholders.
Understanding of confidentiality, data protection and employment legislation principles.
Educated to a good standard of numeracy and literacy (e.g. English and Maths), with a relevant qualification (NVQ Level 2/3 or equivalent) desirable.

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Tamara Dixon, Recruitment Team Manager at tamara.dixon@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Fraud Awareness Notice
The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic).

We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.

If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information.

If you have concerns about a job advert or communication, please report it to:
fraud@walthamforest.gov.uk

Click here for further information on the Human Resources recruitment privacy notice.