Organisation: London Borough of Waltham Forest

Salary: SC4 £31,290- £33,129

Retention Bonus/ Market Supplement: N/A

Contract Type: Permanent Contract – 20 hours with overtime available.

Number of openings: 1

Working hours per week: 20 hours per week (including Mornings, Evenings and Weekends)

Application Deadline: 30/11/26

Proposed Interview Date(s): TBC

Reference: 2162

About Us:

Bursting with culture, diversity and opportunity, the London Borough of Waltham Forest is a vibrant and inspiring place to work.

We are an ambitious and forward-thinking borough, delivering real change through Mission Waltham Forest – our bold plan to create a more equal borough by 2030. From tackling inequalities and building an inclusive economy to investing in regeneration and greener neighbourhoods, we are shaping a better future for our communities.

Our Council is resident-focused, insight-led and digitally enabled, with a strong commitment to inclusion, wellbeing and career development for our staff.

The London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This reflects our commitment to fair pay, employee wellbeing, progression and inclusive workplaces.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

A reliable, proactive and organised Duty Officer to oversee the day-to-day operations of our sports grounds (Pastures Centre & Leyton Sports Ground). Responsibilities include supervising staff, key holder responsibilities, ensuring the safety and security of the facilities, completing operational paperwork, maintaining high standards of cleanliness, managing bookings and events, and providing excellent customer service. The successful candidate will have strong leadership and communication skills, be able to work independently, and ensure the smooth and efficient running of the sports grounds.

>> Click here to download the Role Profile <<

Key Responsibilities

Daily Operations: Oversee the day-to-day operation of the sports ground, ensuring all bookings, activities and programmes are delivered smoothly, safely and efficiently.
Health and Safety: Ensure full compliance with health and safety policies, risk assessments, emergency procedures, safeguarding requirements and relevant legislation.
Customer Service: Deliver excellent customer service by responding promptly to enquiries, resolving complaints professionally and maintaining positive relationships with customers and stakeholders.
Facility Management: Monitor the condition, cleanliness and presentation of the site, ensuring all facilities remain safe, well-maintained and fit for purpose.
Sports Facilities Oversight: Supervise the safe and effective operation of sports halls, gyms, meeting rooms and other facilities, ensuring users receive a high-quality experience.
Emergency Management: Act as the designated Duty Officer during emergencies, incidents and evacuations, following established procedures and ensuring the safety of all site users.
Bookings and Events Coordination: Manage facility bookings, activities, events and programmes to support efficient delivery and maximise facility utilisation.
Security and Access Control: Ensure appropriate security measures are in place and adhered to, maintaining safe access to the site and its facilities.
Reporting and Administration: Complete shift reports, maintain accurate records of incidents and maintenance issues, and ensure all documentation is up to date and compliant.
Staff Development and Supervision: Support the induction, training and ongoing development of staff, monitor performance and promote a positive, inclusive team culture.
Continuous Improvement: Identify and implement opportunities to improve operational efficiency, customer satisfaction and service delivery standards.
Time Management: Demonstrate excellent time management skills, ensuring punctuality, reliability and effective prioritisation of duties throughout each shift.
Communication: Maintain outstanding verbal and written communication skills, engaging effectively with customers, colleagues, contractors and managers to ensure accurate and timely information sharing.

Additional Responsibility

Teamworking and Professional Conduct: Work collaboratively with colleagues across the organisation, demonstrating professionalism, flexibility and a commitment to delivering high-quality services at all times.

Qualifications and Requirements:

To be considered for this position, you should meet the following requirements:

Competent using a laptop/computer.
First Aid qualified desirable.
Good Time Management essential.
Good Communication skills essential.
Good Teamwork skills essential.
Customer Service skills essential.
Problem solving skills essential.

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks
Satisfactory declaration of interest
This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults
Satisfactory DBS check
First Aid qualified desirable
This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact – Nadeem Butt. Nadeem.butt@walthamforest.gov.uk. 07988143358.

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Fraud Awareness Notice
The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic).

We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.

If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information.

If you have concerns about a job advert or communication, please report it to:
fraud@walthamforest.gov.uk

Click here for further information on the Human Resources recruitment privacy notice.