**INTERNAL APPLICATIONS ONLY**

Organisation: London Borough of Waltham Forest

Salary: PO10 £68,784 - £72,399

Contract Type: Full-time/Fixed Term Contract (12 months)

Working hours per week: 36

Application Deadline: 12/06/2026

Proposed Interview Date(s): WC 15/06/2026

Reference: 2158

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

About the role:

The London Borough of Waltham Forest is seeking an experienced Senior Programme Manager (Digital Experience) to lead delivery of the Digital Experience Workstream within its ambitious Housing Digital Programme. You will drive transformation of digital experience for both Residents and Housing Staff, overseeing complex programmes from design through to implementation. Leading cross-functional teams, you will ensure projects are delivered on time, within budget and to high standards, while embedding best practice programme governance and reporting.

Key responsibilities include managing programme portfolios, mitigating risks, producing senior-level reporting, and building strong relationships with Residents, senior leaders, in addition to internal and external partners. You will act as a key advisor on complex, often sensitive issues, ensuring services meet resident expectations and deliver measurable improvements.

We are looking for a strategic, delivery-focused leader with strong programme management experience across large-scale change and digital initiatives, ideally within the public sector. You will bring excellent stakeholder engagement with particular emphasis on Residents, leadership and problem-solving skills.

Join us to play a pivotal role in shaping innovative, resident-focused housing services.

>> Click here to download the Role Profile <<

Key Responsibilities:

Lead on analysing service requirements and the creation of business cases for digital projects for Residents and Staff.
Act as the key interface between Housing services and corporate Digital and Technology teams on digital projects being delivered within the Housing Digital Programme.
Manage and deliver complex digital transformation programmes and projects on time and within budget, to include the continued implementation of the Housing Services Resident Portal; act as the key interface between the Housing Service and Residents for the Housing Services Resident Portal
Build and maintain senior stakeholder relationships (Residents, Directors, partners, external organisations, including 3^rd Party software providers).
Exercise political awareness and judgement in complex environments.
Lead and support continuous improvement, innovation, and service transformation initiatives.
Ensure effective communication and reporting across projects and programmes at senior and operational levels

Qualifications and Requirements:

Proven experience managing complex programmes, portfolios, and business and digital change initiatives.
Ability to influence and lead across matrix organisations without direct authority.
Strong stakeholder management, including Residents and senior leaders
Experience handling complex, contentious, and politically sensitive issues.
Ability to manage multiple priorities and high workloads effectively.
Degree-level education or equivalent experience.
Professional certification in programme/project management desirable:
- PRINCE2
- Managing Successful Programmes (MSP)
- Agile methodologies

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Tom Iliffe, Head of Housing Digital Programme at tom.iliffe@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

Click here for further information on the Human Resources recruitment privacy notice.

Fraud Awareness Notice:

The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic).

We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.

If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information.

If you have concerns about a job advert or communication, please report it to:
fraud@walthamforest.gov.uk