Head of Planned Works

Organisation: London Borough of Waltham Forest

Salary: PO12 £79,119- £85,677 

Contract Type: Full Time/Permanent

Working hours per week: 36  (Hybrid - minimum of three days a week in the office) 

Application Deadline: 30/03/2026

Proposed Interview Date(s): TBC 

Reference: 1996

About Us: 

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. 

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. 

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. 

About the role: 

We are seeking an inspiring and highly skilled leader to take responsibility for delivering an outstanding planned works service that truly enhances the homes and lives of our residents.

As Head of Planned Works, you will provide both strategic direction and hands‑on operational oversight for our planned maintenance and capital investment programs. You will ensure the effective planning, delivery, and quality assurance of a wide range of improvement projects driving high standards, robust compliance, and value for money across all areas of the service.

Working closely with internal teams, contractors, and key partners, you will champion excellent customer experience and foster strong collaborative relationships that support the smooth delivery of works. You will manage budgets with confidence, monitor performance rigorously, and ensure all projects are completed safely, efficiently, and to the highest professional standards.

Your leadership will play a vital role in embedding innovation, sustainability, and continuous improvement within our service. From exploring new technologies and materials to shaping long‑term investment planning, you will help create a modern, forward‑thinking approach to asset management that delivers lasting positive outcomes for our communities.

This is an exciting and influential role for a proactive, solutions‑focused leader who is passionate about delivering high-quality, resident-centred services. If you thrive in a fast‑paced environment, bring fresh ideas, and are committed to excellence in service delivery, we would be delighted to hear from you.

> Click here to download the Role Profile << 

Key Responsibilities: 

Lead and manage all planned works, translating business objectives and strategies into effective service delivery.

Oversee the major works programme and ensure it aligns with LBWF’s long-term business plans.

Define short and long-term objectives, forecast against a 5-year investment budget, and maintain a rolling 2-year programme.

Manage budgets across all cost centres, assisting with annual budget setting and making strategic decisions.

Lead a team of project managers to deliver major works programmes efficiently.

Ensure compliance with the Section 20 process for Housing Assets, including cost-sharing with Finance and Homeownership teams.

Build and maintain strong relationships with stakeholders, attending resident and tenant meetings (including evenings and AGMs).

Coordinate data and information across teams and departments to support effective decision-making.

Manage contractors and consultants to meet business needs and deliver high-quality outcomes.

Ensure delivery of Decent Homes Standard across all planned works.

Participate in the Out of Hours Service duty rota as required.

Qualifications and Requirements: 

Relevant experience and ideally relevant professional qualification.

Terms and conditions: 

The below terms and conditions apply to this role: 

Satisfactory employment references and CIFAS identity checks; 

Satisfactory declaration of interest; 

Satisfactory DBS check; 

Continued professional body registration; 

Suitable driver’s license; 

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  

Equal Opportunity Employer: 

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. 

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. 

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. 

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us. 

Contact Information: 

If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon at Sharon-Leigh.Gordon@walthamforest.gov.uk 

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk. 

Click here for further information on the Human Resources recruitment privacy notice.