***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: Scale 1- Scale 6 £28,221 - £37,134

Contract Type: Full-time permanent

Working hours per week: 36

Application Deadline: 15/05/2026

Proposed Interview Date(s): TBC

Reference: 1992

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

Waltham Forest in east London is undergoing major transformation with a significant amount of investment coming into the borough through new developments, regeneration and infrastructure improvements.

This is an exciting opportunity to embark on a challenging and rewarding career in a dynamic, fast paced environment.

Waltham Forest Parking is committed to providing a high quality service to the residents of the borough and we are looking for a highly motivated person to become a valuable member of the team.

The post is suited both graduates and non-graduates will also be considered on the merits of their academic qualifications and other achievements.

Parking Team overview and Project Support Officer Role
Your primary responsibility will be to support the contract monitoring officers in overseeing and ensuring the efficient operation of parking services. This includes monitoring and analysing performance data, handling complaints and resident inquiries, managing parking infrastructure maintenance, assisting with financial tasks, contributing to project implementation, and participating in training and development activities.

>> Click here to download the Role Profile <<

Key Responsibilities:

Contract Monitoring:
• Assist contract monitoring officers in analysing and monitoring performance data related to on-street parking enforcement, car pound operations, and CCTV enforcement.
• Collaborate with the contractor to identify practical solutions to problems and respond to customer and stakeholder inquiries.

Complaints/Resident Inquiries:
• Investigate and propose potential solutions for various complaints and inquiries made by residents and customers.
• Familiarize yourself with stage 1 and stage 2 complaint procedures, as well as handling Freedom of Information queries.

Parking infrastructure Maintenance:
• Manage the maintenance of parking infrastructure, including on-street areas, council-owned car parks, signage, and road markings.
• Conduct site visits to investigate reports of missing or damaged infrastructure and raise purchase orders for necessary remedial works.

Finances:
• Gain familiarity with the council's financial software program and actively participate in raising purchase orders related to parking services.

Project/Schemes:
• Contribute to the delivery of various new schemes, such as School Streets, controlled parking zones, and CCTV enforcement implementation.
• Process school street exemptions and handle day-to-day inquiries in collaboration with the school streets team.
• Work closely with other sections within the Highways department to ensure successful service delivery in traffic and highway management.

Training & Development:
• Participate in training programs and workshops to develop knowledge and skills in contract management, negotiation, and legal compliance.
• Stay updated on industry best practices and emerging trends in contract management, parking enforcement, and traffic management legislations/policies.

Qualifications and Requirements:

Knowledge, Skills and Experience
•    Experience of having worked in a fast paced, customer focused environment.
•    Excellent knowledge and application of IT systems and software packages.
•    Relevant legislative and or procedural knowledge for specialist area.
•    Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.
•    Excellent levels of literacy and numeracy.
•    Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
•    Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally
•    Ability to identify improvements to processes and systems and to share the recommendations with the wider team.
•    Sufficiently mobile to undertake site visits.
•    Ability to produce a reasoned report on a relevant subject.
•    Ability to think logically and demonstrate numeracy.
•    A valid driving license preferable but not essential.
•    Ability to complete work within specified timescales and budgets.
•    Preferable to be able to speak the most common community languages in Waltham Forest other than English. These include Turkish, Urdu, Somali, Albanian, Bengali, Hindi and French.
Minimum 5 GCSE (A* - C/ 4 +) including Maths, English & Science.

Terms and conditions:

Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;
Satisfactory DBS check;

Suitable driver’s license or alternative method of transportation
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Senior Parking Manager Mehmet Hassan at Mehmet.Hassan@walthamforest.Gov.uk or 07900276356

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.