Senior Revenues Officer
Trafford Council
Working Pattern: Full Time
Working Arrangement: The position is hybrid role, with the minimum expectation to be in the Sale Waterside office 1-2 days per week
Interview Type: In Person
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
About the Role
We currently have an exciting vacancy within our Council Tax team to enable us to continue to build on our success. The role is as the first line manager of a fast-paced team, providing day-to-day management of the team and ensuring all targets are met.
You will supervise, prioritise and distribute work to the team as well as checking the quality of their work. This will include having regular supervisory meetings with members of the team to give feedback on performance as well as providing training where appropriate.
You will also need to be able to review decisions/appeals dealing with complex cases and making discretionary decisions and offer legislative guidance. This will involve preparing Valuation Tribunal bundles and court preparation.
The role will also include answering complaints and responding to Data Protection enquiries as well as acting in a supportive role for the Team Leader and deputising in their absence.
About You
You must have at least 2 years previous experience of working in a Council Tax environment and be willing and able to manage a large team of staff.
You will be IRRV qualified (Full/Tech/Apprenticeship) or have a willingness to obtain this qualification within 12 months, with up-to-date specialist knowledge including with proven experience of dealing with complex cases, including making discretionary decisions, and experience of delivering a difficult outcome to residents in a professional, sensitive but assertive manner.
You will deliver a professional service to our customers and will adhere to the Council’s policies and procedures. You will take ownership of certain tasks and will work to deliver on targets set whilst maintaining a high quality of work. You will also be required to take responsibility for decisions you make and offer advice to the team where needed.
The role is extremely fast-paced and as such you will need to be organised and able to deal with heavy workloads and work under pressure to ensure all tasks are covered whilst supporting and managing the Council Tax team. Excellent communication skills with both staff and customers are a key part of this role.
Additional Information
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
A DBS check will be required
You will have flexibility in terms of hybrid working at home and in the office
Find Out More.
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact with the hiring manager, Sarah Barry at Sarah.Barry@trafford.gov.uk or on 0161 912 2248 .
About us...
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.
Why Trafford?
We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”
Our Culture...
Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.
They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.
What you'll love about working with us...
Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
- Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.
Key Information...
- Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.
- Please note: We are not a licensed sponsor and will not be able to support with your work visa.
- Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council
Make an Impact. Apply Today.
If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.
We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk