Customer Service Advisor Apprentice
Trafford Council
Working Pattern: Full time
Working Arrangement: 36.25 hours per week
Interview Date/Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
About the Role
We have exciting opportunities for 2 x Full Time Apprentice Customer Service Advisor (Level 2) to join our fast-paced, office-based Customer Contact Centre.
This is a front-line role predominantly handling high volumes of inbound calls, with some emails and social media enquiries. You will confidently signpost customers and resolve complex queries at the first point of contact across a range of Council services, including Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Badge and Libraries.
About You
We are seeking motivated individuals who are interested in developing a career in customer service and is committed to delivering a high standard of support to our residents and customers.
You will have an excellent standard of spoken English, enabling you to listen carefully, understand customer needs, and respond clearly and professionally. You will be supported to develop the skills required to resolve enquiries at the first point of contact wherever possible.
You will be approachable, empathetic and willing to learn. The ability to remain calm under pressure, work effectively as part of a team, and demonstrate a positive, can-do attitude is essential. You should be reliable, punctual and take ownership of your work.
A basic level of numeracy and literacy is essential, alongside a willingness to develop these skills further as part of your apprenticeship programme.
Expression of Interest (EOI)
In your application, please demonstrate how you meet the essential criteria outlined in the role profile. This should include:
- Your education and any relevant qualifications
- Any experience of customer service (this may include school, voluntary or part-time work)
- Your reasons for wanting to work for Trafford Council
Please ensure your application is written in your own words.
Additional Information
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
- Basic DBS Check will be required.
- Monday to Friday, 9.00am 5.00pm (flexibility required to meet service needs).
Find Out More.
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact with the hiring managers, Janet Ridgard and Rez Chunara at AccessTraffordTeamManagers-CC@trafford.gov.uk / 0161 912 3337/ 07816 118428.
About us...
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.
Why Trafford?
We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”
Our Culture...
Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.
They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.
What you'll love about working with us...
Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
- Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.
Key Information...
- Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.
- Please note: We are not a licensed sponsor and will not be able to support with your work visa.
- Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council
Make an Impact. Apply Today.
If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.
We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk
After reviewing the role profile and submitting your application, successful candidates will be invited to a short interview to learn more about your skills and experience.