We are recruiting for a Transformation Portfolio Manager, to lead the Residents’ Hub transformation programme.

This is a Fixed Term Contract for 12 months.

Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the 332,000 residents who call our borough home. With high levels of deprivation and significant differences in life outcomes between neighbourhoods, providing accessible, local face-to-face services is essential to tackling inequality. Many residents face digital, language or other barriers to accessing services, making face-to-face support a critical route to resolving issues, accessing support and building trust in the Council.

The Residents' Hub Transformation Programme is a major transformation initiative that will redesign how residents access council and partner services across the borough. We are developing a new place-based service model that brings services together locally, creates simpler customer journeys, improves access to support and increases resolution at first contact. The programme is underpinned by a commitment to tackling inequality, improving resident outcomes and delivering services in a way that works for our communities.

The Transformation Portfolio Manager role is suited to an ambitious professional with a proven track record of leading complex change programmes and delivering improved outcomes for residents, services and organisations.

You will provide overall leadership, coordination and assurance across the programme, ensuring successful delivery of agreed benefits through effective governance, risk management and cross‑council working. You will lead the programme from discovery through to implementation, bringing together multiple workstreams, services and partners to create a shared vision and deliver sustainable change.

You will manage a flexible programme team and lead the development of innovative solutions that challenge traditional ways of working. Working closely with senior leaders across the Council and partner organisations, you will translate strategic ambition into deliverable plans, ensuring the programme remains focused on resident outcomes, value for money and measurable benefits.

The role will involve working across council services and with external partners to help shape a multidisciplinary offer that meets the needs of local communities. This will include working with stakeholders from a range of sectors, including public services, health partners, community organisations and neighbourhood teams, to create a more joined-up and accessible experience for residents

About you

We are looking for someone with a track record of delivering complex transformation programmes, preferably in a local government context
You will have outstanding programme management capabilities and will be excellent at building relationships at all levels of the organisation.
You’ll be confident to support the different workstream and project leads and provide supportive challenge as required – from service redesign to data and insights – you bring a broad range of experience and knowledge
Be confident working with senior leaders, elected members and external partners to influence decision-making and drive change.

Our Benefits

Competitive salary starting at £73,266
Local Government Pension Scheme membership
Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas (subject to pro rata calculation)
Flexible and agile working to support work life balance
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.