We are recruiting for a Temporary Accommodation Move-On Officer to join our Move-on Team in the Housing Options & Homelessness Service.

If you are passionate about supporting households into settled accommodation and delivering excellent housing services, committed to achieving positive outcomes, and bring knowledge of homelessness legislation and experience of navigating the private rented sector and helping households move-on from Temporary Accommodation, we would love to hear from you.

In this role, you will:

To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options, including dealing with obstacles to move-on, e.g. rent arrears or non-adherence with re-payment plans, providing information in advance of being rehoused into private rented sector/or other types of accommodation so that properties are suitable first time round.
To match customers to private rented sector accommodation, liaising with the relevant teams, service’s and landlords and ensuring that household information and financial assessments are verified for accuracy.
To make sure the rehousing and resettlement needs of the customer are clearly established and understood with adequate records provided, having particular regard to the need to support vulnerable households into settling into their new accommodation.
To ensure all case work is clearly and appropriately documented and record data and statistical information accurately and on time.

About You
We are looking for someone who can demonstrate:

Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996, the Homelessness Act 2002, Homelessness Reduction Act and any other relevant legislation as applicable.
Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and 1988, the Protection from Eviction Act 1977, and knowledge of Family Law and welfare benefits.
Knowledge of the strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organisations.
Strong communication and collaborative skills, with the ability to work effectively in a diverse community.

This position is a 12 month fixed term contract.

This advert is capped at 50 applications. Once the maximum number of applications has been reached the advert will automatically close.

Our Benefits

Competitive salary £42,264 - £44,235 plus allowances (if applicable).
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.