Spa Receptionist (Part Time, 16 Hours per Week)

We are recruiting for a Spa Receptionist to join Be Well The Spa at York Hall Leisure Centre on a part-time basis (16 hours per week).

If you are passionate about delivering outstanding customer service, creating exceptional guest experiences, and working in a busy spa environment, we would love to hear from you.

In this role, you will:

Welcome guests and provide a professional and friendly first point of contact.
Manage treatment bookings, enquiries, payments, and retail sales.
Support the smooth day-to-day operation of the Spa reception area.
Work closely with therapists and management to ensure an exceptional customer experience.

About You

We are looking for someone who can demonstrate:

Previous experience in a spa, hospitality, leisure, hotel, or customer service environment.
A high level of customer service and a passion for delivering exceptional guest experiences.
Excellent communication, organisational, and administrative skills.
Confidence using booking systems, handling payments, and managing multiple tasks in a busy environment.
The ability to work effectively both independently and as part of a team.

Our Benefits

Competitive salary (salary displayed is based on a 35-hour working week and will be paid on a pro rata basis for the 16-hour post).
Local Government Pension Scheme membership.
Generous annual leave entitlement plus bank holidays.
Flexible working arrangements where operationally possible.
Access to employee discounts and money-saving schemes.
Learning and development opportunities through the Council's Learning Academy, with clear career development pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.