We are recruiting for a Service Charge Specialist to join our Service Charge Team within the Finance Division.

If you are passionate about delivering accurate, transparent, and customer-focused service charge management, committed to achieving positive outcomes for leaseholders and stakeholders, and bring experience in housing finance, service charge accounting, or financial analysis, we would love to hear from you.

In this role, you will:

Carry out the calculation of estimated and actual service charges for the Council’s domestic leasehold property portfolio, ensuring cost data is accurately collected, verified, analysed, and reconciled.
Prepare annual service charge estimates, management information, financial reports, comparison data, and supporting information for the Council’s final accounts within agreed timescales.
Provide high-quality information and support to Leaseholder Services and Customer Services teams, helping them respond effectively to leaseholder and stakeholder enquiries regarding service charges.
Resolve resident enquiries relating to service charge calculations, utility consumption, meter readings, cost apportionment, and cost reasonableness, working collaboratively with colleagues and escalating complex issues where appropriate.

About You

We are looking for someone who can demonstrate:

A relevant qualification in finance, accounting, housing, or substantial equivalent experience in a service charge, housing finance, or financial administration environment.
Experience of analysing financial data, preparing reports and reconciliations, and working with complex datasets to support decision-making and customer service delivery.
Knowledge of service charge methodologies, financial accounting principles, leasehold management, and the legislative and regulatory framework relating to service charges.
Strong communication and collaborative skills, with the ability to work effectively in a diverse community.

Our Benefits

Competitive salary Grade I (£45,852 to £49,155).
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.