Resident liaison Officer
Tower Hamlets Council
We are recruiting for a Resident Liaison Officer in the Fire and Building Safety Team.
Tower Hamlets is rebuilding its team dedicated to deliver the London Remediation Acceleration Action Plan to keep residents safe in their homes. The rebuild includes recruitment of a Resident Liaison Officer.
This is an excellent opportunity to work alongside and support EHOs on a wide range of diverse and complex buildings.
The role is the main point of contact for residents and leaseholders affected by inspections, enforcement, and remediation works. The post ensures residents are communicated with by developers and can easily understand what is happening, what it means for them, and what will happen next and the expectations they can have of developers and building owners.
The post focuses on clear communication, resident support, and managing concerns, helping residents through what can be complex and disruptive work in their homes, while supporting successful programme delivery.
Key Responsibilities
- Building positive relationships
- Providing information in a clear and understandable way
- Support residents and resident groups to articulate their concerns.
- Promote a resident focus and solution led approach with contractors, developers and managing agents
About You
You will have:
- Knowledge of Building Safety Act 2022.
- Excellent communication and organisational skills
- Experience in a resident-facing, customer service, housing, or liaison role
- Able to manage challenging conversations, complaints and sensitive situations.
- A commitment to improving housing standards and resident safety
Our Benefits
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Competitive salary.
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Local Government Pension Scheme membership.
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Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
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Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
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Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.