We are recruiting for a Project Support Officer, to support the Residents’ Hub transformation programme.

This is a Fixed Term Contract for 15 months, 21 hours per week

Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the 332,000 residents who call our borough home. With high levels of deprivation and significant differences in life outcomes between neighbourhoods, providing accessible, local face-to-face services is essential to tackling inequality. Many residents face digital, language or other barriers to accessing services, making face-to-face support a critical route to resolving issues, accessing support and building trust in the Council.

The Residents' Hub Transformation Programme is a major transformation initiative that will redesign how residents access council and partner services across the borough. We are developing a new place-based service model that brings services together locally, creates simpler customer journeys, improves access to support and increases resolution at first contact. The programme is underpinned by a commitment to tackling inequality, improving resident outcomes and delivering services in a way that works for our communities.

The Project Support Officer role is suited to an organised and proactive individual with experience supporting projects, programmes or transformation activity.

You will provide essential programme coordination and administrative support to the Transformation Portfolio Manager and wider programme team, helping to ensure the programme runs effectively and efficiently. You will play a key role in supporting governance, reporting, planning and stakeholder engagement activities, enabling the wider team to focus on delivery.

You will maintain programme documentation, reporting frameworks and project records, ensuring information is accurate, accessible and up to date. You will support the collection and analysis of data, helping to monitor progress, track actions and inform programme decision-making.

You will organise and support a range of meetings, including preparing agendas, coordinating papers, taking minutes and following up actions. You will work closely with workstream leads and stakeholders across the organisation to monitor progress and ensure actions are completed.

The role will also provide opportunities to lead or support discrete pieces of project work, undertake research, coordinate engagement activity and contribute to the delivery of key programme products and deliverables.

Working across a high-profile transformation programme, you will gain exposure to a broad range of stakeholders and activities while helping to shape the future of resident access to services in Tower Hamlets.

About you

We are looking for people with a track record of supporting the team to deliver complex transformation programmes, preferably in a local government context
You will have excellent project management and administrative capabilities and will be great at building relationships.
You will bring one specialism to the role – either service design, data and insights that supports you to be an expert in your focus area.

Our Benefits

Competitive salary starting at £42,264 (pro-rata)
Local Government Pension Scheme membership
Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas (subject to pro rata calculation)
Flexible and agile working to support work life balance
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.