About the Role

Tower Hamlets Council is seeking caring, reliable and dedicated Passenger Assistants to join our Transport Services Unit within the Communities Directorate. This is a rewarding opportunity to support children and adults with special educational needs and disabilities (SEND) and other vulnerable residents, ensuring they travel safely, comfortably and with dignity to schools, day centres and other destinations.

Working as part of a professional transport team, you will play a vital role in safeguarding passengers throughout their journey and helping them access education, care and community services.

In this role, you will:

Assist passengers between their home, vehicle and destination, providing safe and compassionate support at all times.
Support passengers with mobility needs, wheelchairs, specialist seating and safety equipment.
Operate tail lifts and other vehicle equipment following training to ensure the safe loading and unloading of passengers.
Maintain passenger records and communicate effectively with parents, carers, schools, day centres and transport colleagues.
Monitor and promote the wellbeing, dignity and safeguarding of all passengers in your care.
Contribute to maintaining a clean, safe and welcoming vehicle environment.

About You

We are looking for individuals who can demonstrate:

Experience of working with people in a caring, sympathetic and responsible manner.

Experience supporting children or adults with mobility, personal care or behavioural needs.

Good verbal and written communication skills in English.
The ability to build positive relationships with passengers, families, carers and partner organisations.
A commitment to safeguarding, equality, inclusion and delivering excellent customer service.
Flexibility, reliability and the ability to work effectively as part of a team.

A Passenger Assistant Training Scheme (PATS) certificate, Makaton or sign language skills would be advantageous, although full training will be provided

Our Benefits

Local Government Pension Scheme membership.
Term time only working
Salary £11,562.07 - £11,727.21 per annum (Grade C, for 15 hours per week).
Flexible and family-friendly employment policies.
Staff benefits including season ticket loans and other money-saving schemes.
Access to learning, development and career progression opportunities through our Learning Academy.
The opportunity to make a real difference to the lives of children, young people and vulnerable adults in Tower Hamlets.

Additional Information

This is a permanent, term-time only position working 15 hours per week across 45.05 weeks per year. The post is subject to an Enhanced DBS check for work with children and adults. Successful candidates will be required to complete all mandatory and role-specific training and wear the Council's uniform.

Tower Hamlets Council is committed to creating an inclusive workplace that reflects the diverse communities we serve. We welcome applications from all sections of the community and are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

*We reserve the right to close this vacancy early if we receive sufficient applications for the role. To avoid disappointment please submit your application as soon as possible.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.