We are recruiting for an Operational Support Officer to join Young Tower Hamlets, the Council's youth service.

A key priority for the Council is to transform and improve services for young people in the borough. We are ambitious about ensuring that all young people in the borough have access to a diverse range of youth work opportunities and support through the delivery of a high-quality youth service.

The key tasks associated with this role are primarily administrative, supporting the Head of Service, Group Managers and others with all aspects of business support activity. This includes:

Providing a professional and person-centred frontline service in response to face-to-face, telephone, email and online enquiries received into the service.
Provide professional administrative support as and when required across a diverse range of contexts to support the requirements of the service at practice, operational and strategic levels.
Support with procurement of resources and services relevant to the service's needs, ensuring compliance with the Council's financial processes.

Organise and administer meetings as required including forward planning, checking availability, booking venues, issuing invitations, collating and distributing papers, taking notes, distributing minutes, and monitoring follow up actions as necessary.
Input, extract and monitor data from relevant IT systems on a routine and ad hoc basis as well as producing reports, presenting information in effective ways.
Assist with the coordination of training, including tasks related to liaison, procurement, finance, invitations, venue and evaluation.

About You
We are looking for someone who can demonstrate:

Knowledge and understanding of using a range of IT systems and procurement processes.
GCSEs at grades A* - D in English and Maths or certified equivalent.
Excellent organisational skills and able to achieve tasks within identified timescales to a consistently good standard.
Experience of providing high quality administrative support within a busy environment.
Maintaining high levels of confidentiality and sensitivity in all areas of work.

Our Benefits

Competitive salary of £41,121.00 - £43,014.00.
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.