Mobile Team Leader – Estate Services

We are looking for a Mobile Team Leader to join our Estate Services Team within the Housing & Regeneration Directorate.

The role is responsible for leading a team of Mobile Team Operatives and ensuring the efficient delivery of bulk waste removal, caretaking support and related estate services across the borough.

If you are comfortable working on site, have experience supervising operational teams and enjoy coordinating people, vehicles and resources to deliver services, we would like to hear from you.

This is a hands-on leadership role covering multiple locations, suited to someone organised, proactive and able to support their team while maintaining high service standards.

In this role, you will:

Lead and support a team of Mobile Team Operatives, ensuring work is completed safely, on time and to a high standard.
Plan and coordinate daily operations, allocating work and responding to changing priorities, emergencies and service demands.
Carry out site visits and inspections to monitor service delivery, identify issues and take appropriate action.
Manage day-to-day team matters, including performance, attendance, development and staff wellbeing.
Investigate operational issues and respond to service requests and complaints, helping to achieve positive outcomes for residents.
Ensure vehicles, equipment and resources are used safely, maintained properly and available to support service delivery.
Support operational delivery where required, including assisting with bulk waste removal and other estate services activities.

About You

We are looking for someone who can demonstrate:

Experience of supervising and coordinating an operational team or service.
Experience of planning workloads and responding to changing service demands and priorities.
Knowledge of health and safety requirements, risk assessments and safe working practices.
Experience of managing performance, attendance or staff development.
Good communication skills and the ability to work effectively with residents, colleagues and stakeholders.
Experience of using computers and systems to support service delivery and record keeping.
A reliable and positive approach with the ability to lead by example and support a high-performing team.
A full UK driving licence, with the ability to drive vehicles up to 3.5 tonnes.

A basic DBS check is required for this role.

Our Benefits

We offer:

A competitive salary
Membership of the Local Government Pension Scheme
29 days annual leave, rising to 33 days with 5 years' service, plus bank holidays and additional days over the Christmas period, subject to service requirements
Working arrangements that reflect operational requirements
Access to staff benefits and money-saving schemes, including season ticket loans
Ongoing learning and development opportunities through our Learning Academy with the chance to progress.

This role offers an opportunity to lead a visible frontline service that makes a real difference to residents by helping to keep estates clean, safe and well maintained.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.