We are recruiting for a Rent income collection Officer to join our Housing management and income service team on a 12 month fixed term role.

If you are passionate about supporting households to maximise their income and pay their rent, while tackling a cost of living crisis, committed to achieving positive outcomes in an ever changing environment, and bring experience of income collection, we would love to hear from you.

In this role, you will:

Ensure a key focus on early intervention supporting clients to prevent rent arrears
Maximise income through effective and timely monitoring of rent accounts
Support residents with claiming Housing Benefits and act to ensure claims are progressed.
Work to support households in temporary accommodation to move to settled accommodation by ensuring rent accounts are up to date and household incomes are maximised

About You
We are looking for someone who can demonstrate:

Knowledge and experience of the principals and processes of managing rent accounts
Good knowledge of Housing Benefit and other welfare benefits available to homeless households.
An understanding of the duties owed to homeless households by local councils
Excellent IT skills and experience of managing process and procedures involving workflow systems and databases.
Strong communication and collaborative skills, with the ability to work effectively in a diverse community.

Our Benefits

Competitive salary £42,264 - £44,235 plus allowances (if applicable).
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.