We are recruiting for a Housing Officer to join our Housing Management Team.

Are you passionate about making a real difference in people’s lives? We are seeking a dedicated Housing Officer to join our frontline team, working directly with residents in temporary accommodation. This is a resident-facing role at the heart of our service, helping households move from temporary accommodation into more settled, long-term homes.

You will be the first point of contact for your resident portfolio, providing a full housing management service to homeless households. From accompanied viewings and property inspections, to supporting move-on from accommodation, you will ensure regular contact and high-quality support throughout their journey.

The service is currently undergoing a transformation programme aimed at improving its structure, with a renewed focus on operational efficiency and customer outcomes. This initiative is designed to streamline processes, enhance service delivery, and ensure that our housing and procurement operations are better aligned with the needs of our residents and stakeholders.

Key Responsibilities

Frontline Resident Support: Build positive relationships with residents, providing advice and support to help them secure permanent accommodation and sustain their tenancies.
Property Inspections: Inspect properties to confirm occupancy and ensure they remain in a good state of repair, addressing any issues promptly and liaising with landlords and tenants as needed.
Move-On Coordination: Work proactively to move households from temporary accommodation into settled homes, supporting vulnerable applicants and guiding them through the process.
Tenancy Management: Enforce licence conditions, and take appropriate action on breaches, including anti-social behaviour or property standards.
Stakeholder Engagement: Liaise with landlords, internal teams, and external agencies to ensure efficient allocation and management of properties, minimising void periods and supporting council priorities.
Equality & Inclusion: Deliver services in a non-discriminatory, inclusive manner, supporting the council’s values and priorities.

What We are Looking For

Experience working with customers in a housing or similar service, ideally in a demanding public-facing environment.
Strong knowledge and experience of housing management, tenancy and property management, and welfare benefits.
Excellent communication, organisational, and problem-solving skills.
Commitment to equality, diversity, and delivering outstanding customer service.
Ability to travel for property inspections, with properties being in the borough and outside of the borough/outside London. (you will be allocated a patch)

This is a fixed term contract for 12 months.

The maximum applications for this position is capped at 60. Once the advert has reached maximum capacity, the advert will automatically close.

Our Benefits

Competitive salary plus allowances (if applicable).
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.