We are looking for an enthusiastic, knowledgeable and customer focused Fitness Instructors to join our team.

As a Fitness Instructor, you will play an important role in creating a welcoming, motivating and safe fitness environment for our members and customers.

You will be visible and approachable on the gym floor, providing customers with advice and support, delivering inductions and fitness programmes, maintaining excellent standards and helping people of all abilities feel confident when using our facilities.

If you are passionate about health and fitness, enjoy working with people and take pride in delivering excellent customer service, we would love to hear from you.

As a Fitness Instructor, you will:

Provide a friendly, professional and welcoming experience for members and customers.

Maintain a visible and proactive presence on the gym floor.

Engage with customers and help create a positive and motivational fitness environment.

Deliver high quality gym inductions, fitness assessments and exercise programmes.

Provide appropriate exercise guidance based on customers' individual goals, abilities and experience.

Demonstrate the safe and effective use of fitness equipment.

Monitor customers using the gym and provide appropriate advice and support.

Promote safe exercise techniques and encourage responsible use of equipment.

Carry out regular checks of the gym and fitness equipment.

Report equipment defects and maintenance concerns promptly.

Maintain high standards of cleanliness, hygiene and presentation throughout fitness areas.

Support the delivery of fitness challenges, campaigns and member engagement activities.

Where appropriately qualified, deliver group exercise classes or other fitness sessions.

Respond professionally to customer enquiries, feedback and concerns.

Follow the centre's health and safety, safeguarding, emergency and operating procedures.

Support Duty Managers and other colleagues with the wider operation of the centre when required.

Help create an inclusive environment where customers of all ages, abilities and fitness levels feel welcome.

We are looking for someone who is genuinely interested in health, fitness and helping people achieve their goals.

You will ideally:

Be enthusiastic, positive and approachable.

Enjoy engaging and building relationships with customers.

Have excellent communication and customer service skills.

Be confident providing fitness advice and demonstrating exercises.

Be able to motivate and encourage customers with different levels of fitness experience.

Understand the importance of maintaining a safe gym environment.

Have a professional and responsible approach to your work.

Be able to work independently as well as part of a wider leisure team.

Take pride in maintaining a clean, safe and well presented fitness environment.

Be reliable, punctual and organised.

Be flexible and able to work shifts, including early mornings, evenings and weekends.

Applicants should ideally have:

A recognised Level 2 Gym/Fitness Instructor qualification or equivalent.

A good understanding of exercise techniques and safe use of fitness equipment.
First Aid Qualification

Knowledge of health and safety within a fitness environment.

Excellent customer service and communication skills.

Additional qualifications such as Level 3 Personal Training, Group Exercise, Exercise Referral or other specialist fitness qualifications would be advantageous.

Previous experience working within a gym, leisure centre or customer facing fitness environment would be beneficial.

Joining our team is an opportunity to develop your career within the sport, fitness and leisure industry while helping our customers become more active and achieve their health and fitness goals.

You'll work alongside a supportive leisure team and have the opportunity to develop your experience across fitness, customer service and leisure operations.

For someone looking to progress their career, the role can also provide valuable experience towards future opportunities within personal training, fitness management, Duty Management and wider leisure operations.

If you're passionate about fitness, enjoy working with people and want to make a positive difference to our customers' experience, we'd love to hear from you.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.