We are looking for an enthusiastic, motivated and customer focused Duty Manager to join our team.

As Duty Manager, you will play a key role in the safe, efficient and effective day to day operation of the centre. You’ll provide visible leadership during your shift, support and motivate the operational team, and make sure our customers receive a consistently high quality experience.

This is a hands on role for someone who enjoys working with people, takes pride in maintaining high standards and is confident making decisions in a busy leisure environment.

As a Duty Manager, your responsibilities will include:

Leading the operational team during your shift and ensuring colleagues are deployed effectively.
Ensuring the centre is opened, operated and closed safely and securely.
Maintaining high standards of health and safety, cleanliness and presentation throughout the facility.
Completing operational checks, inspections and required documentation.
Ensuring swimming pool, sports hall, changing and other leisure areas are operated safely and effectively.
Providing excellent customer service and responding professionally to enquiries, feedback and complaints.
Responding confidently to incidents, accidents and emergencies and ensuring appropriate procedures are followed.
Supporting emergency procedures, evacuations and first aid responses when required.
Monitoring facility capacity and ensuring activities and events operate within appropriate safety limits.
Supporting the training, development and performance of team members.
Working closely with the management team to identify operational issues and ensure actions are followed through to completion.
Supporting programmes, bookings, events and other centre activities.
Maintaining accurate records and completing shift handovers to ensure effective communication between teams.
Helping us continually improve the customer experience and the way we operate.

We’re looking for someone who is:

A confident and approachable leader.
Passionate about delivering excellent customer service.
Able to remain calm and make sound decisions under pressure.
Organised, reliable and comfortable taking responsibility for a facility and team.
Proactive in identifying problems and finding practical solutions.
Able to communicate effectively with customers, colleagues and managers.
Committed to maintaining high standards of health, safety and compliance.
Comfortable working in a hands on operational environment.
Flexible and able to work shifts, including early mornings, evenings and weekends.

Ideally, you will have:

Previous experience within a leisure, sport, fitness, hospitality or customer facing operational environment.
Experience supervising or leading a team.
A recognised First Aid qualification, or willingness to achieve one.
Relevant leisure or pool qualifications where required for the operation.
Good knowledge of health and safety and the importance of maintaining accurate operational records.

Most importantly, you’ll bring the right attitude, strong leadership skills and a genuine commitment to creating a safe, welcoming and enjoyable environment for everyone who uses the centre.

This is a great opportunity to develop your management experience while playing an important role in a busy community leisure facility.

You’ll work with a supportive team, build valuable operational and leadership experience, and have the opportunity to make a real difference to the experience of our customers and colleagues.

If you’re ready to take the next step in your leisure career and enjoy leading from the front, we’d love to hear from you.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.