Role Purpose

This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion and drive to help an enthusiastic team deliver a high-quality service. You will provide outstanding customer care, within a high profile and vital Council service that provide supports to the day-to-day activities of all residents, business and the thousands of daily visitors to the area.

You will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions. More importantly, as a member of the Council, will play a key role in providing information and advice to the general public.

Key Responsibilities

To supervise a team of Civil Enforcement Officers, ensuring the delivery of an efficient Parking and Traffic Enforcement Service through the issue of Penalty Charges and Civil Penalty Notices, vehicle removal and, as may be required, abandoned vehicle enforcement.

Inspect vehicles reported as abandoned, determining whether such vehicles are abandoned, fully recording the results of inspection and authorising removal when appropriate.

Requirements

The person would require a general standard of education, be able to work on their own initiative and also have the ability to communicate at all levels and handle potential difficult situations.

The role requires working a 35-hour week (Mon-Sun) in a variable shift pattern. The person should have full UK driving licence and also be fit and able to walk several miles per day outdoors in all types of weather.

The role also requires the person to have good concise and clear handwriting when making notes be a good team player with excellent attendance.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Tower Hamlets Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Our Benefits

Competitive salary £45,852 to £49,155 plus night and weekend allowances where applicable.
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

*We reserve the right to close this vacancy early if we receive sufficient applications for the role. To avoid disappointment please submit your application as soon as possible.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.