Role Purpose

This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion and drive to help an enthusiastic team deliver a high-quality service. You will provide outstanding customer care, within a high profile and vital Council service that supports to the day-to-day activities of all residents, business and the thousands of daily visitors to the area.

You will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions. More importantly, as a member of the Council, will play a key role in providing information and advice to the general public.

To carry out Parking and Traffic Enforcement throughout the Borough through the issue of Penalty Charge Notices.

To identify and report vehicles for possible removal for the reason of being parked in contravention of the relevant restrictions or for being abandoned.

As required work as part of a two-person crew on the removal of vehicles, directing the removal and assisting with the removal operation.

Key Responsibilities

Enforce parking and traffic regulations on the highway and in car parks through the issue of Penalty Charge Notices. To identify and request removal of vehicles parked in infringement, abandoned or untaxed. When working as part of a two-person crew, authorise the removal of vehicles in accordance with the Council’s criteria and all relevant legislation, guidance and codes of practice. To report defective parking equipment signs, and lines. To report issues requiring investigation and/or action by other services within Tower Hamlets (e.g. defective streetlights, signs, litter, rubbish left out for collection, graffiti and fly tipping).

Requirements

The person would require a general standard of education, be able to work on their own initiative and also have the ability to communicate at all levels and handle potential difficult situations.

The role requires working a 35 hour per week (Mon-Fri) in a daily shift pattern between 08:00 - 18:00 and the person should be fit and able to walk several miles per day outdoors in all types of weather. We are also looking for applicants interested in night shift pattern between 18:00 - 03:00 working a 35 hour week over five days (Mon-Sun).

The role also requires the person to have good concise and clear handwriting when making notes, be a good team player with excellent attendance. The person must be legally entitled to work in the UK

Our Benefits

Competitive starting salary from £34,359 plus night allowances when working after 9pm.
Local Government Pension Scheme membership.
Generous annual leave: 25 days, rising to 29 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.