We are recruiting for a Project / Change Manager, to support the Residents’ Hub transformation programme.

This is a Fixed Term Contract for 15 months

Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the 332,000 residents who call our borough home. With high levels of deprivation and significant differences in life outcomes between neighbourhoods, providing accessible, local face-to-face services is essential to tackling inequality. Many residents face digital, language or other barriers to accessing services, making face-to-face support a critical route to resolving issues, accessing support and building trust in the Council.

The Residents' Hub Transformation Programme is a major transformation initiative that will redesign how residents access council and partner services across the borough. We are developing a new place-based service model that brings services together locally, creates simpler customer journeys, improves access to support and increases resolution at first contact. The programme is underpinned by a commitment to tackling inequality, improving resident outcomes and delivering services in a way that works for our communities.

The Project / Change Manager role is suited to an ambitious and delivery-focused professional with experience of leading change initiatives and supporting organisations through transformation.

You will lead the programme's engagement, communications and change management activity, helping to ensure the successful adoption of new ways of working across the Council. Working closely with services, stakeholders and partners, you will develop and deliver change interventions that support staff through the transition from the current model to the future service.

Alongside your change management responsibilities, you will provide project management support across the programme, helping to coordinate workstreams, manage dependencies, monitor delivery and ensure milestones are achieved. You will work closely with the Transformation Portfolio Manager and wider programme team to maintain momentum, resolve issues and support effective programme governance.

You will work closely with HR and service managers to assess organisational impacts, develop change approaches and ensure staff are equipped with the knowledge, skills and confidence needed to adopt new processes and ways of working. You will use a range of change management techniques and approaches to encourage engagement, build readiness for change and support long-term adoption.

Internal communications will be a key element of the role. You will develop clear and compelling communications for a wide range of stakeholders, ensuring staff, partners and residents understand the programme's vision, progress and benefits.

You will undertake work of a complex nature across corporate and service areas, producing a range of project and change management products including project plans, stakeholder analyses, equality impact assessments, change readiness assessments, communications plans, engagement plans, learning and development plans and governance reports. You will also provide hands-on support to teams and managers throughout implementation, helping to embed change and realise programme benefits.

About you

We are looking for someone with experience of delivery complex transformation programmes and business analysis, preferably in a local government context
You will be a self-motivated ‘doer’, who is able to pick up and deliver keys projects and present complex work clearly and concisely.
You will be an expert in change management and in building relationships at all levels of the organisation and be able to bring people on board with key areas of your work.
Experience of Customer Services would be a real plus
This role is hybrid, with an expectation that you will be in our Whitechapel office three days a week.

Our Benefits

Competitive salary starting at £58,551
Local Government Pension Scheme membership
Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas (subject to pro rata calculation)
Flexible and agile working to support work life balance
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.