Casual Telecare Officer - As and when required (Monday to Friday, daytime, to meet service needs) Hourly Rate: £28.13

We are seeking a motivated, flexible, and customer‑focused individual to join our progressive and dynamic Telecare Team on a casual basis. This role is offered on an as-and-when-required basis, Monday to Friday during the day, to support the operational needs of the service.

You will work across the borough, delivering vital Telecare services and providing support, advice, and reassurance to some of our most vulnerable residents, helping them to live safely and independently within their own homes.

About the Role

Telecare provides technology-enabled care solutions designed to support residents to remain independent, active, and safe in their communities. Alongside Telecare alarms, a range of sensors and devices are used, all of which are monitored by our call monitoring centre.

As a Casual Telecare Officer, you will:

Respond to emergency alarm activations, prioritising calls and taking appropriate action to ensure the safety and wellbeing of vulnerable and elderly residents.
Provide direct support, guidance, and reassurance to customers, promoting independent living.
Take responsibility and accountability for decisions and actions taken in response to emergency situations.
Work collaboratively with next of kin, health and social care professionals, emergency services, and other council departments.
Work flexibly in line with service requirements.

What We’re Looking For

To succeed in this role, you will demonstrate:

A flexible, responsive, and customer‑focused approach to work.
A genuine passion for supporting older people and other vulnerable groups.
Strong organisational skills, with clear verbal and written communication.
An understanding of the needs and challenges faced by vulnerable residents.
Experience of working with a wide range of stakeholders, including families, health and social care professionals, and emergency services.
An interest in technology and a commitment to developing your skills as telecare systems evolve.
A full clean UK driving licence.

Please note: An enhanced DBS check is required for this role.

Application Details

Applications must be made via the online application system only.
CVs or alternative application formats are not accepted.
Internal employees should apply through the Council Intranet.
External applicants should apply via: www.towerhamlets.gov.uk/careers

Previous Applicants

Candidates who have applied for this role within the last six months and were unsuccessful need not apply, as previous applications will not be reconsidered.

Please Note

Due to the expected high level of interest in this post, a cap has been set on the number of applications that will be accepted. The vacancy may close earlier than the advertised closing date if this cap is reached. We therefore encourage interested applicants to submit their application as soon as possible.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.