Role Purpose

We are recruiting for a Business Support Officer on a 12-month fixed-term contract, working 17.5 hours per week within the centralised Business Support Hub.

The role will provide high-quality administrative and business support across council services, with a focus on effective communication, digital working and strong customer service.

Based within the Health and Adults Social Care Business Support Service, the post holder will work with East London Foundation Trust partners to support the Bethnal Green Neighbourhood Mental Health Team.

If you are passionate about supporting vulnerable adults with their mental health, committed to achieving positive outcomes through partnership working between the local authority and NHS partners, and have experience in an administrative or business support role, we would love to hear from you!

In this role, you will:

Work in partnership with LBTH and NHS
Support meetings and panels such as Safeguarding, MDT, QAM
Work on case management systems such as Mosaic and RIO
Support data quality exercises and manage data reports

About You
We are looking for someone who can demonstrate:

Strong administrative or business support experience
Confidence in using IT sustems, databases and Microsoft Office applications
Strong administrative or business support experience

Excellent written, verbal and interpersonal communication skills
Good organisation, attention to detail and the ability to manage competing deadlines
A flexible, procative and solution-focused approach

Our Benefits

Competitive salary £36,963 - £38,637 plus allowances (if applicable).
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work–life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Please note this advert is capped at 50 applications and the advert will automatically close when the maximum number of applications is reached.

Closing date: 5th July 2026

Shortlisting dates: WC 6th July 2026

Interview dates: WC 13th July 2026

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.