Brokerage Officer

Grade I – 3 days job share (0.6 FTE)

Tower Hamlets is vibrant and distinctive, a fantastic place to live and work and the Council is currently seeking to strengthen its Adult Social Care Brokerage function and new opportunities are available.

Based primarily at the Town Hall in Whitechapel, you will be part of a dynamic team to undertake the commissioning of placements, packages, services and direct payments on behalf of residents who have specific social care needs. Ideally, you will have a detailed knowledge of a defined client group(s), an understanding of care markets and negotiation skills to ensure that the most appropriate services are commissioned and that value for money is achieved. You will also have experience of working in a customer care environment and be comfortable engaging with service users and their families/carers to help them exercise control and choice over the services they receive.

The successful candidate will be smart, resourceful, friendly with a “can-do” attitude, have great problem-solving skills and be part of a wider team. You will be extremely well organised, able to prioritise and be great at building relationships with a wide range of people.

Please note that this vacancy is subject to a maximum number of applications and will close once this number has been reached. We encourage early applications.

If you would like an informal discussion about the above opportunities, please contact our Brokerage Manager Nasim Ahmed on [email protected]

Shortlisting Date: From W/C 17 August 2026

Interview: Monday 24 August 2026

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.