We are recruiting a Service Improvement Project Officer to join our Corporate Transformation & Delivery Team.

This is a Fixed Term Contract for 12 months.

Tower Hamlets Council is seeking an experienced and ambitious Service Improvement Project Officer to join our Transformation Team. This is an exciting opportunity to play a key role in shaping and delivering a portfolio of high impact transformation and efficiency programmes across Adult Social Care (ASC).

Working collaboratively with Adult Social Care, the wider Corporate Transformation Team, and colleagues across a wide range of directorates and services, you will support colleagues to lead the design and delivery of complex and impactful transformation initiatives and programmes. Your work will improve outcomes for residents, enhance service quality, drive efficiencies, and support the Council's strategic priorities. This is an opportunity for a talented project officer who is passionate about public service, thrives in complex environments, and has a proven track record of delivering sustainable change.

Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the residents that call our borough home. Tower Hamlets is committed to delivering high quality services that make a real difference to our communities.

Our transformation agenda is ambitious, and you'll be joining a team at the heart of delivering change across the organisation while gaining valuable experience working in a diverse team delivering projects that will improve the lives of our residents. If you're passionate about transforming services, improving outcomes for residents, and delivering meaningful change at pace, we'd love to hear from you.

About You

We are looking for someone who can demonstrate:

Strong programme and project management skills, with a proven ability to successfully deliver complex projects, managing multiple priorities simultaneously
Experience delivering transformation, change, or improvement programmes within local government, health and social care, or a similarly complex environment.
Experience in working on saving and efficiency projects, especially around Adult Social Care
Strong collaborative skills - you will be great at building relationships at all levels of the organisation and be able to bring people on board with key areas of your work.
A clear and concise communicator
The ability to work effectively in a diverse community.
A proactive, self-motivated approach
This role operates on a hybrid basis and includes a mandatory office “anchor day.” You will also be required to attend the office whenever service needs dictate.

Our Benefits

Competitive salary starting at £54,360
Local Government Pension Scheme membership
Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas
Flexible and agile working to support work life balance
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.