Business Support Manager

Make a real difference in the services residents rely on every day

We’re looking for a

highly organised and proactive Business Support Manag

er

to help keep key frontline services running smoothly.

This is a hands-on, varied role where you’ll supervise a small support team and play a central part in managing resident enquiries, coordinating administrative processes, and supporting key services such as waste collection and garden waste subscriptions.

If you enjoy problem-solving, working at pace, and making things happen behind the scenes, this could be a great next step.

About the role

This is a practical role with a strong focus on coordination and delivery.

Working within Street Scene, Leisure & Technical Services, you will:

Supervise a small team of administrative staff

, ensuring work is organised and completed efficiently

Act as a key link between Customer Services and operational teams

, helping to resolve resident enquiries and complaints

Support the day-to-day running of waste and street scene services

, including inbox management and case tracking

Coordinate the Garden Waste subscription service

, including renewals and new sign-ups to support income targets (c.£2m per year)

Maintain and update service systems and data

, producing reports where needed (full training provided)

Support financial and administrative processes

, including purchase orders, invoices, and service monitoring

Assist with wider service tasks

, such as fees and charges updates and data analysis

About You

We’re interested in candidates who can demonstrate:

Experience

Experience in a

busy customer service or business support environment

Experience of

supervising or coordinating the work of others

Ability to manage

different priorities and tight deadlines

Skills

Strong organisational skills and attention to detail

Good communication skills, with the ability to deal confidently with colleagues and customers

Confidence using IT systems, including Microsoft Office (especially Excel)

Approach

A practical, “can-do” attitude

Reliable, flexible and solution-focused

Someone who takes ownership and follows things through

Why Join Us?

At TMBC, you’ll find a positive, collaborative culture where people genuinely care about their work, their community, and each other. We take pride in our public service mission and invest in our people through strong learning and career development support.

Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:

Working for us – Tonbridge and Malling Borough Council

For an informal discussion about this role, please email

mark.hall@tmbc.gov.uk

(direct candidates only)

Closing Date: 11 June 2026

Interview Date: 25 June 2026. The selection process will consist of an interview and an IT test.