Be the glue that holds our project together

We are looking for a really organised, proactive individual to join our Home Energy Advice Team (HEAT). While the Crisis and Resilience Officer is out in the community, you will keep everything running smoothly back in the office.

You will be the main point of contact for the Crisis and Resilience Fund (CRF) and will ensure that residents, partner organisations and the team are supported, coordinated, and connected.

The Crisis and Resilience Fund (CRF) is a new, key initiative designed to support vulnerable residents in Thanet who suffer sudden financial shocks (crisis - to be managed by the county council)) or need help longer term (resilience - to be organised through Thanet District Council). Our support will come in the form of home energy improvement measures. Our administrator will effectively drive the project, managing the processes that allow the team to reach the people who need help most.

This is a hands-on role. You will be the first point of contact for residents, acting as an ambassador for the Council.

You will also manage the Crisis and Resilience Officer’s diary and track that works are undertaken and paid for with your proven ability to handle sensitive data. You will also help us to spread the word about the help available through community engagement and by working with our communications colleagues on social media.

This is a great opportunity for someone who wants to join Thanet’s wonderful working culture, while developing their professional skills in a role that makes a real difference to real lives.

We are looking for:

A clear communicator, comfortable talking to residents and professional partners alike.
Someone with a keen eye for detail.
A fast learner with a &slshquot;can-do&slshquot; attitude, thriving in a fast-paced environment.
A great prioritiser, able to react to competing demands.
A great team player.

Why Thanet?

At Thanet District Council, we do things differently. We are committed to ‘Providing the housing we need,’ ‘Protecting the environment,’ and ‘Creating a thriving place.’ By joining us, you’ll be contributing directly to these corporate priorities. This role offers you the chance to gain unique experience in project administration, public service, and community support.

Thanet is a great place to live and work...

Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

Our staff benefits package include

Competitive salary
Flexible working hours
Possibility of remote/hybrid working
Flexible annual leave and working arrangements
Local Government Pension Scheme membership
Reduced cost leisure membership, including Theatre tickets and sporting activities
An extensive Employee Wellbeing package

If you want to make an impact and leave a lasting legacy in your local community, we want to hear from you.

Due to the nature of the role the successful candidate will be required to undertake an Enhanced DBS check as part of their pre-employment checks.

For an informal discussion about this role, please email lucy.rivers@thanet.gov.uk.