Do you have a talent for organisation, communication, and keeping things moving? An exciting opportunity has arisen to join the Council’s Tenant and Leaseholder Services as a Responsive Repairs Coordinator.

We’re a dynamic, forward-thinking service committed to delivering excellent housing repairs and maintenance. As part of our team, you’ll play a central role in making sure our residents receive the timely, high-quality repairs service they deserve — while working alongside inspectors, contractors, and colleagues to keep everything running seamlessly.

Why this role matters

Behind every completed repair is someone whose home life has been made better. As a Responsive Repairs Coordinator, you’ll be the hub of our repairs service — making sure requests are logged accurately, issues are followed through, and contractors are supported to deliver on time and to standard. Your attention to detail and problem-solving skills will directly improve the service we provide to our tenants and leaseholders.

What you’ll be doing

Supporting the responsive repairs team with essential administration, ensuring accurate records of all repair requests, complex issues, and maintenance at void properties.
Acting as the central link between inspectors, contractors, internal teams, and external partners to resolve repair requests quickly and effectively.
Coordinating the flow of information around the acquisition of new social housing stock, ensuring all stakeholders are informed and aligned.
Building positive working relationships with colleagues, contractors, and external services to make sure repairs are handled efficiently and professionally.

Why join us?

This is more than just a coordination role — it’s a chance to be part of a passionate team that genuinely cares about the difference it makes. We’re always looking for new ways to improve our service, and your ideas and commitment will help us get there. If you’re organised, proactive, and ready to take on a role where no two days are the same, this is the opportunity for you.

Thanet is a great place to live and work...

Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

Our staff benefits package include

Competitive salary
Flexible working hours
Possibility of remote/hybrid working
Flexible annual leave and working arrangements
Local Government Pension Scheme membership
Reduced cost leisure membership, including Theatre tickets and sporting activities
An extensive Employee Wellbeing package

Due to the nature of the role the successful candidate will be required to undertake an Enhanced DBS check as part of their pre-employment checks

For more information or an informal discussion about this position, please email Adam Reid at adam.reid@thanet.gov.uk