Thanet District Council is undergoing an exciting Transformation Programme, focusing on streamlining our processes and enhancing the customer experience. We are seeking a dedicated and experienced Technology Support Engineer who is passionate about technology and delivering exceptional customer service.

An outline of the key responsibilities, skills and experience is given below, however please refer to the job description for the full list of required attributes.

Job Purpose:

As a Technology Support Engineer, you will be the first point of contact for our staff and councillors, providing outstanding technical support across a wide range of devices and systems. Your detailed knowledge and problem-solving skills will be crucial in ensuring the smooth operation of our technology infrastructure, contributing directly to the efficiency and effectiveness of council services. You will play a key role in supporting the implementation of new technologies and identifying opportunities for service improvement.

Key Responsibilities:

Provide efficient and effective multi-channel support to diagnose and resolve technology and system issues for council staff and councillors
Deliver front-line, customer-facing support for all end-user devices and systems, ensuring a positive experience
Assist with the specification, setup, securing, deployment, and ongoing support of all end-user technology
Maintain accurate and up-to-date technical documentation for internal and customer use on our knowledge base
Contribute to technology refresh projects across the council, ensuring seamless transitions
Collaborate with relevant teams and stakeholders to ensure recovery actions align with incident response and business continuity plans
Mentor and coach colleagues to enhance their understanding of the technology in place
Identify potential improvements and promote the adoption of new technologies and working methods to enhance efficiency and service quality
Evaluate new devices and software to inform future technology decisions
Accurately update and maintain asset information within the Configuration Management Database (CMDB) and asset register.
Assist with the corporate refresh of end-user technology
Create, configure, manage permissions, and remove user accounts on council systems
Undertake other duties as may be reasonably required, commensurate with the nature and grade of the post

Skills and Experience:

Proven ability to diagnose and successfully resolve complex ICT faults and problems across a variety of devices and systems
A methodical and logical approach to problem-solving, even under pressure
Excellent customer service and interpersonal skills
Self-motivation and the ability to work independently with minimal supervision
Strong communication and networking skills, with the ability to liaise effectively with third-party vendors.
Excellent written and verbal communication skills with a strong customer focus
Proven experience of clearly and persuasively communicating complex technical issues
In-depth experience in diagnosing and resolving faults with PCs, Laptops, Tablets, Mobile Devices, Chrome Devices, Printers, and Telephony systems
Demonstrated experience of effective teamwork and successful delivery of objectives
A proven track record of effectively managing conflicting priorities
Significant experience working in a technical support customer-facing environment

Due to the nature of the role the successful candidate will be required to undertake a DBS check as part of their pre-employment checks.

Thanet is a great place to live and work...

Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

Our staff benefits package include

Competitive salary
Flexible working hours
Possibility of remote/hybrid working
Flexible annual leave and working arrangements
Local Government Pension Scheme membership
Reduced cost leisure membership, including Theatre tickets and sporting activities
An extensive Employee Wellbeing package

For more information about this post or an informal chat, please contact damion.austen@thanet.gov.uk

Interviews to be held w/c 20 July 2026