Main Responsibilities

Thanet District Council is looking for a Housing Improvement Assistant to join its Private Sector Housing Team.

The team helps to safeguard the health and safety of residents living in all private sector homes, but primarily responds to complaints of housing disrepair from tenants living in the private rented sector. The team also enforces the law relating to unlawful eviction and harassment, regulates private sector housing through statutory licensing regimes, and endeavours to bring long term empty homes back into use.

You will help Thanet’s private sector residents lead safer, healthier and happier lives by providing comprehensive administrative support to the Private Sector Housing Team.

You will have experience of maintaining accurate computerised and written records and will have an excellent telephone manner and be able to respond to queries efficiently and professionally.

The working pattern for this role is every Thursday and Friday, and alternate Wednesdays.

Essential Requirements

Applicants will have an awareness of the council’s private sector housing functions and be able to work both independently and as part of a team. Excellent customer service and written skills are essential, as are attention to detail and accuracy. Applicants will have the ability to confidently use Google Workspace, Microsoft Office, Adobe Acrobat and similar software packages. Four GCSEs at grade C or above, including English and Maths, are required.

Thanet is a great place to live and work...

Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

Our staff benefits package include

Competitive salary
Flexible annual leave and working arrangements
Local Government Pension Scheme membership
Reduced cost leisure membership, including Theatre tickets and sporting activities
An extensive Employee Wellbeing package

Due to the nature of the role, this post requires an Enhanced DBS check.

For an informal discussion about this role, please contact Nicholas Bray, Senior Housing Improvement Officer, on (01843) 577931 or nicholas.bray@thanet.gov.uk