Rent Management Support Officer

Job description

An exciting opportunity has arisen to work in the Housing Rents Team. Candidates should be used to working in a busy environment and enjoy working as part of a team.

You'll be enthusiastic and hard-working with a real attention to detail as you'll be responsible for:

• Assist in rent arrears recovery.
• Managing and maintaining customer records.
• Maintaining rents databases to provide effective customer service.
• Making account adjustments using the Councils Northgate Rent System.
• To Supervise the Rents Admin Officer and/or Housing Rents Support Apprentice
• To respond in a positive manner to enquiries form tenants by phone, letter, email or in person, and to accurately evaluate the nature of the enquiry and determine the appropriate action to be taken

Interview date: W/C 14 September 2026