Digital IT Apprentice Level 2

Job description

Level 2 Apprenticeship – Customer Service (Digital IT Apprentice)

Are you passionate about digital technology, problem‑solving, and improving the way local services are delivered? We are seeking a motivated individual with an interest within IT to join the Council as a Level 2 Customer Service Apprentice.

In this role, you’ll support the successful delivery of our teams’ first line and 2^nd line responses, helping to enhance the digital experience for our residents and employees. This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.

As a Level 2 Apprentice, you will play an essential part in supporting day‑to‑day digital tasks. This includes:

• Updating and maintaining website content
• Carrying out basic technical configuration within our resident self‑service platform, MyTendring
• Provide administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners.
• Assisting with first line communication through our IT Service Desk
• Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution
• Key system support, including daily tasks to support operational Council functions
• Support with some Health and Safety activities
• Support the Council’s requirements for Cyber Security, GDPR and Accessibility

We’re looking for someone who:

• Has an interest in digital technologies, web content management, or IT system support
• Can follow processes, solve problems methodically, and maintain strong attention to detail
• Communicates clearly and works effectively with others
• Is keen to learn and develop new technical skills
• Thrives in a varied, fast‑paced role with new challenges each day

What you will get in return:

As a Level 2 Apprentice with the Council, you will benefit from a supportive and rewarding environment designed to help you grow and succeed, including:

• A structured apprenticeship programme leading to a recognised Level 2 qualification in Customer Services
• Hands on experience working within a busy Digital and IT service
• Ongoing training, mentoring, and support from experienced colleagues
• The opportunity to develop practical skills in web content management, IT support, and digital services
• Exposure to real projects that make a difference to local residents and Council services
• A friendly, inclusive working environment with opportunities to build professional networks

We welcome applications from individuals with transferable skills. Above all, it’s your enthusiasm, passion, and drive that matter most to us.