Casual Emergency Control Room Operator

Contract Type: Casual

Salary: Grade D. SCP 7 £14.07 per hour

Hours Per Week: Casual

Working Pattern: Flexible Rotas between 7am and 10pm, with the option of night shift when required

Base Location: Dukinfield Town Hall, Basement, King Street, Dukinfield, SK16 4LA

Assessment Date: To be arranged

The Role

An opportunity has arisen to join the Community Response Service within Adult Services as a Casual Emergency Control Room Operator. We are looking for an enthusiastic and motivated person who can prioritise and can react calmly to emergency situations, to work within this team.

The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, including Emergency Planning the Council’s first response to incidents and emergencies and in cases supplying and monitoring numerous Telehealthcare devices.

You will work as part of a team within the Community Response Service under the direction of the supervisor, to provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls from internal and external agencies, taking appropriate action and recording all calls received.

About You

You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users.

We can offer you a varied rewarding and interesting career working as part of a supportive team.

About Us

‘’Hello, I’m Joe Kelly, Strategic Director of Adult Social Care and Health, and a proud resident of Tameside.

‘’Our vision for adult social care is simple: to support people to live well in the place they call home. That means enabling people to live well and age well, so they can enjoy long, healthy and fulfilled lives in our borough. I’m extremely proud of the way our services work together to support people to live a good life, one where they are able to do the things that truly matter to them.

‘’I believe strongly in authentic and compassionate leadership, and in supporting our workforce to practise in ways that genuinely listen to the people we support. Together, we deliver care that enables people to live their best lives - maximising opportunities, maintaining independence, and helping people stay connected to their communities.

‘’By joining us at Tameside, your voice will be heard. You’ll be part of an ambitious and supportive team that builds on the strengths of our communities and connects social care and health in local neighbourhoods. You’ll be encouraged to develop, reflect and grow in your career, while playing a direct role in shaping how we do things differently and delivering a truly transformative approach to social care.

‘’The people we support are at the heart of everything we do. We are committed to an inclusive approach that recognises, values and champions the diversity of our borough, prioritising the strengths of everyone we support.

If this sounds like something you want to be part of, join Team Tameside and make a real difference in our residents’ lives.’’

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact Nicola Eyres, Nicola Harrison or Susan Laurent on 342 5100.