Tenancy Relations Officer

Contract Type: Fixed Term (2 years)

Contract Reason: Subject to funding

Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment

Salary: Grade H. Scale 29 - £39,862 to Scale 31 - £41,771

Hours Per Week: 36 hours

Base Location: Tameside Housing Advice, Old Street, Ashton-Under-Lyne, OL6 7RL

Assessment Date: To be arranged

The Role

This newly created role will play a vital role in helping residents access and sustain homes in the Private Rented Sector. You will provide expert advice on tenancy rights, support residents to secure suitable accommodation, and deliver schemes that promote tenancy stability.

You’ll act as a trusted advisor to tenants, mediating disputes with landlords and resolving issues before they escalate. You will investigate cases of harassment, unlawful eviction and non-compliance, and take appropriate action, including preparing cases for court where needed.

This varied role combines tenancy support, homelessness prevention, and enforcement, working closely with partners to ensure safe, fair, and lawful housing across Tameside.

About You

You will have experience working in a customer-facing environment, confidently managing challenging situations and achieving positive outcomes. With a strong understanding of the Private Rented Sector and relevant housing legislation, you can interpret and apply the law effectively in your day-to-day work.

You will be an excellent communicator and skilled negotiator, able to build trust with tenants, landlords and partners while resolving disputes professionally. You will be highly organised and resilient, capable of managing a complex caseload, prioritising competing demands, and maintaining accurate records to support enforcement action

A strong commitment to delivering high-quality customer service, supported by good IT skills and a proactive approach to problem-solving, is essential for this role.

About Us

Come shape the future of Tameside with us!

Message from Julian Jackson, Director of Place at Tameside Council.

“Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough.

“Our Place Directorate is at the heart of shaping Tamesidecovering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it’s keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

‘’We’ve already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Garden Village also set to create new homes, jobs and commercial spaces. But it’s not just about developments day to day it’s about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and assets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that’s driving real change, improving local services, and shaping the future of Tameside, we’d love to have you on board.

Come and be part of something great. Let’s build the future of Tameside together!’’

This is a politically restricted post.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact the recruiting manager on 0161 342 5016 or kate.kennedy2@tameside.gov.uk