Financial Resilience Officer
Tameside Council
Contract Type: Fixed Term Contract Until March 2029
Contract Reason: Subject to funding
Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment
Salary: Grade F SCP 17 £31,022 - SCP 22 £33,699
Hours Per Week: 36 hours
Base Location: Tameside One
Assessment Date: Interviews will be held 5th, 6th or 8th May 2026
The Role
Tameside Council has an exciting opportunity to join the Crisis Payments Team and make a meaningful difference to people’s lives, helping us to achieve our ambition of Starting Well, Living Well, and Ageing Well in Tameside.
We are looking for someone to support the Crisis Payments delivery, with the knowledge and expertise to support residents approaching the council who are in crisis and require financial assistance.
The role includes the provision of advice and assistance in a holistic, person centred, needs-based manner and will encompass supporting residents around income maximization through to identifying and supporting people at risk of personal debt.
The role will issue crisis payments whilst seeking to understand the residents underlying needs and referring to appropriate wraparound support to address the root cause of the individual’s crisis, building financial resilience and preventing repeat applications.
About You
You will need to be enthusiastic with a commitment to excellent customer service and be a team player. You will be responsible for speaking to clients on-line, by telephone and face to face and will carry a caseload.
You will have excellent communication skills and IT experience as well as experience in providing advice in welfare benefits, income maximisation, budgeting or debt.
The ability to make sound judgments is essential and you must be able to use your problem-solving skills whilst working under pressure and at pace.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.
Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.
This position is subject to Basic Disclosure Procedures.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Our rewards and benefits package can be viewed here
For more information or for an informal discussion please contact Danielle Wood on 0161 342 4027.